DF-FA-27072-Bank Reconciliation showing Reconciliation ID’s ‘Locked/Unlocked’ simultaneously
Symptom
Bank Reconciliation ID’s that show as ‘Locked’ from the search window show as ‘Unlocked’ once selected.
Product Line
Unable to see the entire Authenticator Passcode entry screen. As shown in image below.
Question: I have lost the password for User ID ADMIN. We have successfully upgraded, but can't unlock users or change rights assignments. Is there a default password set when the software is upgraded? If not, how can I get the Admin password reset?
When attempting to edit/add/delete from Statement Format and clicks Save he receives an error ‘Couldn’t find a match for the mover item: [FSFMT_CREATETOTALS] with keys: {“FSFMT_CT_ITEMID”.44054 577663735,”FSFMT_CT_OUTLINEID”.44054577661381}