Connection fails to complete when attempting to login to MIP through abilaonline.com on a Windows 11 machine

Submitted by 2791449 on Tue, 09/27/2022 - 15:53
Symptom

IMPORTANT DISCLAIMER: We are providing the information in this article as a courtesy to our MIP Abila Online customers.  Assistance with troubleshooting Microsoft Windows Operating Systems falls outside the scope of your MIP Maintenance and Support Agreement.

 

After applying a windows update to a computer running Microsoft Windows 11, the RDP connection to abilaonline appears to connect but never moves beyond “Configuring remote session” requiring the user to use Task Manager to end the mstsc.exe to close the window.