Cannot set up SMTP with the character limitation in the program when server name is longer than 30 characters.

Attempting to email from within MIP and getting an error message.

The system has detected a connectivity issue that affects the ability to send emails.

The SMTP server requires a secure connection, or the client was not authenticated. The server response was 5.5.1 authentication required.

Attempting to email from within MIP and getting an error message.
The system has detected a connectivity issue that affects the ability to send emails.

The server response was 5.1.1 recipient not found. 

Attempting to email from within MIP and getting an error message while using an on-premise exchange server that is in a different network location.

The SMTP Server requires a secure connection or the client was not authenticated. The server response was: 5.7.1 SMTP; Client does not have permissions to send as this sender.
*You will also see that sending a test email from the Global Admin email will work but changing the “Send From” email address to a user’s email address will not work.

When trying to create the EFT for A/P file, user receives an error message saying “Your emails may be processing too quickly to the SMTP Server.”

Attempting to email from within MIP and getting an error message.
The system has detected a connectivity issue that affects the ability to send emails.
The server response was: 5.7.1 SMTP; Unable to Relay.

Attempting to email from within MIP and getting an error message.
The system has detected a connectivity issue that affects the ability to send emails.

The server response was: 4.7.1 SMTP; Unable to Relay, Client does not have permission.

Attempting to email from within MIP and getting an error message.
 
The SMTP Server requires a secure connection or the client was not authenticated. The server response was: 5.7.57 SMTP; Client was not authenticated to send anonymous email during Mail from.

While trying to send emails from MIP, you receive a version of this error:
 
“The system has detected a connectivity issue that affects the ability to send emails. Transaction failed. The server response was 5.2.0 "

When emailing vouchers in Payroll user receives the error message below: 



When receiving this error, there is a subsequent error displayed as well. If the SMTP server is setup the error message may include an error saying ‘Bad recipient address syntax’ next to the Employee ID that caused the error. 

After emailing from Hosted MIP, you do not see those emails in your email provider Sent folder/outbox.

When "Send Initial Email" or "Email Confirmation" is selected the receiver does not receive the email.

Emails are not being sent successfully while in the MIP multi-tenant hosted environment after successful configuration. 

MIP online hosted Customers using our Hosted SMTP server email settings found in https://kb.communitybrands.com/article/what-smtp-settings-do-i-use-abila-private-cloud, may find Gmail is rejecting emailed Payroll Vouchers or other emails where the “From” address is from your domain.