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The results of your search are shown below. To refine your search, revise your keywords, and/or select the appropriate check boxes to the right.

What email protocol does MIP use?

Product Line
MIP Fund Accounting
  • Read more about What email protocol does MIP use?

DF-FA-17839-Unable to Enter Server Name for SMTP Greater than 30 Characters

Submitted by 231 on Mon, 03/02/2015 - 12:23
Symptom

Cannot set up SMTP with the character limitation in the program when server name is longer than 30 characters.

Product Line
MIP Fund Accounting
  • Read more about DF-FA-17839-Unable to Enter Server Name for SMTP Greater than 30 Characters

Error ‘5.5.1- Authentication Required’ When Sending Emails from MIP

Submitted by Sarah_Carter on Mon, 03/12/2018 - 16:47
Symptom

Attempting to email from within MIP and getting an error message.

The system has detected a connectivity issue that affects the ability to send emails.

The SMTP server requires a secure connection, or the client was not authenticated. The server response was 5.5.1 authentication required.

Product Line
MIP Fund Accounting
  • Read more about Error ‘5.5.1- Authentication Required’ When Sending Emails from MIP

‘5.1.1- Recipient Not Found’ When Sending Emails from MIP

Submitted by Sarah_Carter on Tue, 03/13/2018 - 11:12
Symptom

Attempting to email from within MIP and getting an error message.
The system has detected a connectivity issue that affects the ability to send emails.

The server response was 5.1.1 recipient not found. 

Product Line
MIP Fund Accounting
  • Read more about ‘5.1.1- Recipient Not Found’ When Sending Emails from MIP

How to enter or change the email address that payroll vouchers are sent from

Product Line
MIP Fund Accounting
  • Read more about How to enter or change the email address that payroll vouchers are sent from

Emailing from an on-premise Microsoft Exchange Server that is on a different network

Submitted by Sarah_Carter on Thu, 12/28/2017 - 15:36
Symptom

Attempting to email from within MIP and getting an error message while using an on-premise exchange server that is in a different network location.

The SMTP Server requires a secure connection or the client was not authenticated. The server response was: 5.7.1 SMTP; Client does not have permissions to send as this sender.
*You will also see that sending a test email from the Global Admin email will work but changing the “Send From” email address to a user’s email address will not work.

Product Line
MIP Fund Accounting
  • Read more about Emailing from an on-premise Microsoft Exchange Server that is on a different network

Changes to Emailing out of MIP in 17.1

Product Line
MIP Fund Accounting
  • Read more about Changes to Emailing out of MIP in 17.1

Cannot Create EFT for A/P File – Emails may be Processing Too Quickly to the SMTP Server

Submitted by 1546322 on Tue, 10/25/2016 - 15:16
Symptom

When trying to create the EFT for A/P file, user receives an error message saying “Your emails may be processing too quickly to the SMTP Server.”

Product Line
MIP Fund Accounting
  • Read more about Cannot Create EFT for A/P File – Emails may be Processing Too Quickly to the SMTP Server

Email going to Junk/Spam Folder

Product Line
netFORUM Pro
  • Read more about Email going to Junk/Spam Folder

Error 5.7.1- Unable to Relay or Mailbox Unavailable When Sending Emails from MIP

Submitted by 1546322 on Thu, 02/09/2017 - 09:46
Symptom

Attempting to email from within MIP and getting an error message.
The system has detected a connectivity issue that affects the ability to send emails.
The server response was: 5.7.1 SMTP; Unable to Relay.


Product Line
MIP Fund Accounting
  • Read more about Error 5.7.1- Unable to Relay or Mailbox Unavailable When Sending Emails from MIP

Error 4.7.1- Unable to Relay, Client Does Not Have Permission When Sending Emails from MIP

Submitted by 1546322 on Fri, 02/10/2017 - 10:36
Symptom

Attempting to email from within MIP and getting an error message.
The system has detected a connectivity issue that affects the ability to send emails.


The server response was: 4.7.1 SMTP; Unable to Relay, Client does not have permission.


 
Product Line
MIP Fund Accounting
  • Read more about Error 4.7.1- Unable to Relay, Client Does Not Have Permission When Sending Emails from MIP

Client Not Authenticated in SMTP Email

Submitted by 1546322 on Thu, 12/01/2016 - 17:23
Symptom

Attempting to email from within MIP and getting an error message.
 
The SMTP Server requires a secure connection or the client was not authenticated. The server response was: 5.7.57 SMTP; Client was not authenticated to send anonymous email during Mail from.

Product Line
MIP Fund Accounting
  • Read more about Client Not Authenticated in SMTP Email

Why do my notification emails contain a warning header “You have been spoofed”?

Product Line
Fundraising Online
  • Read more about Why do my notification emails contain a warning header “You have been spoofed”?

Emails Send from Some Workstations but Not Others

Product Line
MIP Fund Accounting
  • Read more about Emails Send from Some Workstations but Not Others

Error Sending Emails: The system has detected a connectivity issue; The server response was 5.2.0

Submitted by Sarah_Carter on Mon, 12/03/2018 - 14:39
Symptom

While trying to send emails from MIP, you receive a version of this error:
 
“The system has detected a connectivity issue that affects the ability to send emails. Transaction failed. The server response was 5.2.0 "


Product Line
MIP Fund Accounting
  • Read more about Error Sending Emails: The system has detected a connectivity issue; The server response was 5.2.0

SMTP Error 5.1.3 when Sending Payroll Voucher Emails

Submitted by Sarah_Carter on Tue, 10/02/2018 - 09:17
Symptom

When emailing vouchers in Payroll user receives the error message below: 



When receiving this error, there is a subsequent error displayed as well. If the SMTP server is setup the error message may include an error saying ‘Bad recipient address syntax’ next to the Employee ID that caused the error. 

Product Line
MIP Fund Accounting
  • Read more about SMTP Error 5.1.3 when Sending Payroll Voucher Emails

AFO Demo Videos

Product Line
Fundraising Online
  • Read more about AFO Demo Videos

Hosted- Emails Missing from Sent Folder/Outbox

Submitted by 2696364 on Fri, 07/19/2019 - 12:09
Symptom

After emailing from Hosted MIP, you do not see those emails in your email provider Sent folder/outbox.

Product Line
MIP Fund Accounting
  • Read more about Hosted- Emails Missing from Sent Folder/Outbox

Send Initial Email and Email Confirmation Not Received

Submitted by 209 on Fri, 07/19/2013 - 15:32
Symptom

When "Send Initial Email" or "Email Confirmation" is selected the receiver does not receive the email.

Product Line
Fundraising Online
  • Read more about Send Initial Email and Email Confirmation Not Received

How to Create a Mass Email

Product Line
Fundraising 50
  • Read more about How to Create a Mass Email

Follow-up e-mail feature in Fundraising 50 Hosted/ Virtual Application

Product Line
Fundraising 50
  • Read more about Follow-up e-mail feature in Fundraising 50 Hosted/ Virtual Application

How to email a report to someone from within the FR50 hosted environment?

Product Line
Fundraising 50
  • Read more about How to email a report to someone from within the FR50 hosted environment?

Client Not Authenticated 5.7.60 with Office 365 SMTP Settings

Submitted by 1546322 on Tue, 11/22/2016 - 16:08
Symptom

Attempting to email from within MIP and getting an error message while using Office 365.
 
The SMTP Server requires a secure connection or the client was not authenticated. The server response was: 5.7.60 SMTP; Client does not have permissions to send as this sender.

Product Line
MIP Fund Accounting
  • Read more about Client Not Authenticated 5.7.60 with Office 365 SMTP Settings

How to setup an employee for Direct Deposit?

Product Line
MIP Fund Accounting
  • Read more about How to setup an employee for Direct Deposit?

SMTP Failure : Net_io_connectionclosed

Submitted by Deanna_Page on Mon, 07/18/2022 - 15:20
Symptom

We are providing the information in this article as a courtesy to our MIP customers. Assistance with troubleshooting of your Office365 Exchange email settings falls outside of the scope of your MIP Maintenance and Support Agreement. 

 

Customers using Office365 Exchange email can experience this error message when sending email in MIP.  

The system has detected a connectivity issue that affects the ability to send emails. 

Failure sending mail. Unable to read data from transport connection:net_io_connectionclosed.

SMTP

Product Line
MIP Fund Accounting
  • Read more about SMTP Failure : Net_io_connectionclosed

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