Fundraising 50

When attempting to login to MIP/Fundraising 50 or any Momentive Software application which requires Remote Desktop (RDP) the message The Login Attempt Failed appears.

After selecting either the MIP, Human Resources, Microix, Fundraising 50, or Forced Sign Out icon, the message: ‘<Org ID>.rdp could harm your device.  Do you want to keep it anyway?’ appears when using Microsoft Edge.

This article applies to users logging into MIP Single or Multi Tenant hosting

When logging into MIP Classic the message "File system error (-2147219194) is returned

When logging into MIP Cloud the user receives the message: "The user has no realms"

After successfully logging into the Customer Portal (portal.mip.com), the user clicks on an icon to launch an application.  The application opens – but then immediately closes.  The application is running on the remote server, but it is inaccessible on the local computer.

This can affect MIP Classic, WorkFlow Modules, and DrillPoint.
 

** Applies to Mac users who access the MIP private cloud **

When logging into portal.mip.com the message:

The "Remote Desktop Connection" Application Cannot Be Started is returned

** Applies to Mac users **

When launching MIP Classic or Fundraising 50 from the MIP Portal the message ‘Microsoft Remote Desktop Quit Unexpectedly’ appears.

Applies to MIP Private Cloud Users

When running subsequent reports and using the Excel button, the message ‘Someone else is working in ‘\\tsclient\C\YourFolderName\YourFileName.xls’ right now.  Please try again later.’ is returned.