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The results of your search are shown below. To refine your search, revise your keywords, and/or select the appropriate check boxes to the right.

Automatic Credit Card Expiration and Decline Notifications

Product Line
Fundraising Online
  • Read more about Automatic Credit Card Expiration and Decline Notifications

Understanding Time Zones

Product Line
Fundraising Online
  • Read more about Understanding Time Zones

SCR-Your card was declined; please check the expiration date

Submitted by 179 on Fri, 09/04/2015 - 10:51
Symptom

Please Note:  Troubleshooting your Authorize.net Merchant Account is outside the scope of your Maintenance and Support Contract.  For assistance with accessing your Authorize.net Merchant Account please contact Authorize Support:  http://www.authorize.net/support/ or your Business Partner for Assistance.


"Your card was declined; please check the expiration date" appears when entering a credit card payment and the organizations merchant is Authorize.net

Product Line
Fundraising Online
  • Read more about SCR-Your card was declined; please check the expiration date

FAQ-Enabling Authorize.net for Recurring Transactions (CIM)

Product Line
Fundraising Online
  • Read more about FAQ-Enabling Authorize.net for Recurring Transactions (CIM)

"An error occurred connecting to Sage Payment Service Updater, Status 404"

Product Line
Millennium
  • Read more about "An error occurred connecting to Sage Payment Service Updater, Status 404"

How do email confirmations work when a Fundraising Online transaction is processed?

Product Line
Fundraising Online
  • Read more about How do email confirmations work when a Fundraising Online transaction is processed?

How does user licensing/security function in the Private Cloud?

Product Line
MIP Fund Accounting
  • Read more about How does user licensing/security function in the Private Cloud?

SCR-Failed Transactions Appear in Recent Responses

Submitted by 179 on Wed, 05/13/2015 - 10:01
Symptom

Transactions with the error GATEWAY_REPORTED ERROR: INVALID T_TERMINAL_NUBMER appear in Recent Transactions in the Form Overview
 

Product Line
Fundraising Online
  • Read more about SCR-Failed Transactions Appear in Recent Responses

How to Update Credit Card Details

Product Line
Fundraising 50
  • Read more about How to Update Credit Card Details

SCR-Form was submitted successfully. Please check your email

Submitted by 179 on Tue, 03/03/2015 - 11:45
Symptom

When attempting to register or donate to a form or campaign the message "Form was submitted successfully. Please check your email" is returned.

Product Line
Fundraising Online
  • Read more about SCR-Form was submitted successfully. Please check your email

FAQ-Is Fundraising Online Europay, MasterCard, Visa (EMV) Compliant

Product Line
Fundraising Online
  • Read more about FAQ-Is Fundraising Online Europay, MasterCard, Visa (EMV) Compliant

FAQ-Create Campaigns with non-US currencies

Product Line
Fundraising Online
  • Read more about FAQ-Create Campaigns with non-US currencies

DF-M18565-SPS-Unable to View/Update SPS credit card number

Submitted by 181 on Thu, 06/18/2015 - 09:24
Symptom
SPS - Unable to View/Update SPS credit card number
Product Line
Millennium
  • Read more about DF-M18565-SPS-Unable to View/Update SPS credit card number

FAQ – Resolving Suspicious Transactions

Product Line
Fundraising Online
  • Read more about FAQ – Resolving Suspicious Transactions

[Enterprise] Abila netFORUM Enterprise integration to Sage Payment Solutions SPS Gateway

Product Line
netFORUM Enterprise
  • Read more about [Enterprise] Abila netFORUM Enterprise integration to Sage Payment Solutions SPS Gateway

FAQ – Mastercard Series 2 Compliance

Product Line
Fundraising Online
  • Read more about FAQ – Mastercard Series 2 Compliance

FAQ-Updating Email Confirmations in Paya Virtual Terminal

Product Line
Fundraising Online
  • Read more about FAQ-Updating Email Confirmations in Paya Virtual Terminal

Changes to TLS Protocols

Product Line
Millennium
  • Read more about Changes to TLS Protocols

SCR-Unable to Process Sage Payment Solutions

Submitted by 179 on Mon, 06/25/2018 - 10:05
Symptom

When selecting Donate Now from the Navigator the message ‘Unable to Process Sage Payment Solutions’ is returned.

Product Line
Fundraising 50
  • Read more about SCR-Unable to Process Sage Payment Solutions

Adding ACH To An Existing Merchant Account

Product Line
Fundraising Online
  • Read more about Adding ACH To An Existing Merchant Account

DF-FR-23080-Invalid Information Returned When Running Bank/Credit Processing

Submitted by 179 on Mon, 12/04/2017 - 09:50
Symptom

This issue only applies to Fundraising 50 customer who have their database hosted on the Abila Private Cloud

‘Invalid Information’ is returned when attempting to process Bank/Credit Processing.  When ‘Invalid Information’ is returned the user will have to make multiple attempts to process the credit card transactions.


Product Line
Fundraising 50
  • Read more about DF-FR-23080-Invalid Information Returned When Running Bank/Credit Processing

SCR: Our system is having difficulties processing your card

Submitted by 179 on Mon, 12/04/2017 - 16:45
Symptom

When attempting to process a transaction the message ‘Our system is having difficulties processing your card’ is returned.When attempting to process a transaction the message ‘Our system is having difficulties processing your card’ is returned.


Product Line
Fundraising Online
  • Read more about SCR: Our system is having difficulties processing your card

DF-FR-24088-Bank/Credit Processing Returns Invalid Information Message

Submitted by 179 on Fri, 08/31/2018 - 11:09
Symptom

Recurring Plans, Installment Plans, and one-time transactions created in June 2018 and later return ‘Invalid Information’ when running Bank/Credit Processing

Product Line
Fundraising 50
  • Read more about DF-FR-24088-Bank/Credit Processing Returns Invalid Information Message

FAQ-Download and Install Sage Exchange Desktop

Product Line
Fundraising 50
  • Read more about FAQ-Download and Install Sage Exchange Desktop

SCR-Failure VM

Submitted by 179 on Mon, 08/28/2017 - 12:18
Symptom

When attempting to process a credit card the message 'Gateway_Reported_Error:  Failure_VM' is returned

Product Line
Fundraising Online
  • Read more about SCR-Failure VM

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