Please Note:  Troubleshooting your Authorize.net Merchant Account is outside the scope of your Maintenance and Support Contract.  For assistance with accessing your Authorize.net Merchant Account please contact Authorize Support:  http://www.authorize.net/support/ or your Business Partner for Assistance.

"Your card was declined; please check the expiration date" appears when entering a credit card payment and the organizations merchant is Authorize.net

Transactions with the error GATEWAY_REPORTED ERROR: INVALID T_TERMINAL_NUBMER appear in Recent Transactions in the Form Overview
 

When attempting to register or donate to a form or campaign the message "Form was submitted successfully. Please check your email" is returned.

When selecting Donate Now from the Navigator the message ‘Unable to Process Sage Payment Solutions’ is returned.

This issue only applies to Fundraising 50 customer who have their database hosted on the Abila Private Cloud

‘Invalid Information’ is returned when attempting to process Bank/Credit Processing.  When ‘Invalid Information’ is returned the user will have to make multiple attempts to process the credit card transactions.

When attempting to process a transaction the message ‘Our system is having difficulties processing your card’ is returned.When attempting to process a transaction the message ‘Our system is having difficulties processing your card’ is returned.

Recurring Plans, Installment Plans, and one-time transactions created in June 2018 and later return ‘Invalid Information’ when running Bank/Credit Processing

When attempting to process a credit card the message 'Gateway_Reported_Error:  Failure_VM' is returned