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The results of your search are shown below. To refine your search, revise your keywords, and/or select the appropriate check boxes to the right.

DF-FA-17251-A copied/edited ARP session incorrectly appends to the original customer ID

Submitted by 181 on Fri, 11/07/2014 - 16:08
Symptom

Changing the Customer ID of a copied ARP session retains the Original Customer ID.  
 

Product Line
MIP Fund Accounting
  • Read more about DF-FA-17251-A copied/edited ARP session incorrectly appends to the original customer ID

DF-FA-17251-A copied/edited ARP session incorrectly appends to the original customer ID

Submitted by 217 on Mon, 11/10/2014 - 16:39
Symptom

Changing the Customer ID of a copied ARP session retains the Original Customer ID.  
 
 

Product Line
MIP Fund Accounting
  • Read more about DF-FA-17251-A copied/edited ARP session incorrectly appends to the original customer ID

DF-FA-15691-ARP transaction is not being treated as an appending entry to the original ARP

Submitted by 217 on Mon, 06/23/2014 - 12:20
Symptom

The ARP transaction with the exact number for the same customer with the original ARP transaction is not treated as an appending entry to the original ARP transaction. The system will create a separate entry for the ARP transaction
 
 

Product Line
MIP Fund Accounting
  • Read more about DF-FA-15691-ARP transaction is not being treated as an appending entry to the original ARP

DF-FA-19324- Attachments Missing from AR Prepayments after Posting

Submitted by Stacie_Ray on Thu, 11/12/2015 - 15:32
Symptom

After posting an AR Prepayment with an attachment, the attachment is no longer available to view. 

Product Line
MIP Fund Accounting
  • Read more about DF-FA-19324- Attachments Missing from AR Prepayments after Posting

DF-FA-20024-ARS process allows duplicate document numbers in one Session Id resulting in double amounts on AR reports

Submitted by Stacie_Ray on Sat, 02/27/2016 - 11:28
Symptom

An ARS session allows duplicate document numbers to be created.  For those document numbers that are used twice in one session, AR reporting doubles the amounts on the report output rather than reflecting the amounts entered.

Product Line
MIP Fund Accounting
  • Read more about DF-FA-20024-ARS process allows duplicate document numbers in one Session Id resulting in double amounts on AR reports

DF-FA-19737-Customer Statements with Statement Balance and Invoice Balances Do Not Print

Submitted by Stacie_Ray on Mon, 01/18/2016 - 14:47
Symptom

‘Suppress all zero balance invoices’ checkbox incorrectly prevents additional statements from printing.

Product Line
MIP Fund Accounting
  • Read more about DF-FA-19737-Customer Statements with Statement Balance and Invoice Balances Do Not Print

DF-FA-19737-Customer Statements with Statement Balance and Invoice Balances Do Not Print

Submitted by Stacie_Ray on Mon, 01/18/2016 - 14:47
Symptom

‘Suppress all zero balance invoices’ checkbox incorrectly prevents additional statements from printing.

Product Line
MIP Fund Accounting
  • Read more about DF-FA-19737-Customer Statements with Statement Balance and Invoice Balances Do Not Print

DF-FA-19739-Aged Receivables Report shows wrong invoice information when invoice number is not included

Submitted by Stacie_Ray on Mon, 01/18/2016 - 17:26
Symptom

Running an Aged Receivable report without Invoice/Credit Number column on the content tab produces incorrect date information.

Product Line
MIP Fund Accounting
  • Read more about DF-FA-19739-Aged Receivables Report shows wrong invoice information when invoice number is not included

Merge/Rename Option is Grayed Out for Vendors/Customers

Submitted by Anonymous (not verified) on Wed, 07/10/2013 - 11:35
Symptom

When attempting to access the Merge/Rename feature for Vendors or Customers, the icon is grayed out and unavailable to select.

Product Line
MIP Fund Accounting
  • Read more about Merge/Rename Option is Grayed Out for Vendors/Customers

DF-FA-19399- Customer Statements retaining prior customer’s information

Submitted by Stacie_Ray on Wed, 11/25/2015 - 09:03
Symptom

When printing Customer Statements, the first customer statement prints correctly, but the subsequent statements retain some of the information from the first or previous statement. 

Product Line
MIP Fund Accounting
  • Read more about DF-FA-19399- Customer Statements retaining prior customer’s information

DF-FA-17849-AR Credit Appends Document Numbers Incorrectly

Submitted by 231 on Mon, 03/02/2015 - 17:00
Symptom

A/R credit memos are being applied to the incorrect A/R invoices.

Product Line
MIP Fund Accounting
  • Read more about DF-FA-17849-AR Credit Appends Document Numbers Incorrectly

How to account for a Returned or NSF check in Accounts Receivable

Product Line
MIP Fund Accounting
  • Read more about How to account for a Returned or NSF check in Accounts Receivable

Copying a Posted Document for a Transaction

Product Line
MIP Fund Accounting
  • Read more about Copying a Posted Document for a Transaction

DF-FA-18811-Charge Codes Quick Search is non functional

Submitted by Stacie_Ray on Wed, 08/05/2015 - 09:39
Symptom

When accessing Maintain>Accounts Receivable>Charge Codes the Quick Search feature is non-functional. All Items available display regardless of the criteria entered for the search.

Product Line
MIP Fund Accounting
  • Read more about DF-FA-18811-Charge Codes Quick Search is non functional

DF-FA-22331-Deleting Charge Codes from AR Invoice Calculations Does Not Refresh the Invoice Total

Submitted by Stacie_Ray on Mon, 05/08/2017 - 09:09
Symptom

After deleting a charge from an A/R Invoice calculation, the Total amount does not refresh to show the new total. 

Product Line
MIP Fund Accounting
  • Read more about DF-FA-22331-Deleting Charge Codes from AR Invoice Calculations Does Not Refresh the Invoice Total

DF-FA-22574-AR Invoices can be Voided Multiple Times

Submitted by Stacie_Ray on Mon, 07/17/2017 - 08:40
Symptom

Accounts Receivable Invoices can be voided multiple times in different sessions before posting.

Product Line
MIP Fund Accounting
  • Read more about DF-FA-22574-AR Invoices can be Voided Multiple Times

DF-FA-22579-Customer Statements Print in Incorrect Currency

Submitted by Stacie_Ray on Mon, 07/17/2017 - 16:35
Symptom

The accounts receivable invoice was entered in as the currency Thai Baht. The statement is showing the currency symbol for the Thai Baht, however the amounts are in USD. The statements are using the USD amount, but the source currency symbol.

Product Line
MIP Fund Accounting
  • Read more about DF-FA-22579-Customer Statements Print in Incorrect Currency

DF-FA-22581-Deposit Number Entry Defaults on Prepayments

Submitted by Stacie_Ray on Tue, 07/18/2017 - 07:29
Symptom

When using the Entry Defaults for Deposit Number, the Deposit Number is blank for the next document. 

Product Line
MIP Fund Accounting
  • Read more about DF-FA-22581-Deposit Number Entry Defaults on Prepayments

What Effective Date does MIP user for A/R Voids

Product Line
MIP Fund Accounting
  • Read more about What Effective Date does MIP user for A/R Voids

DF-FA-21873-Dots print in place of letters when emailing AR Invoices

Submitted by Stacie_Ray on Fri, 04/13/2018 - 08:57
Symptom

When emailing AR invoices, the format replaces some letters with dots on the emailed format.

Product Line
MIP Fund Accounting
  • Read more about DF-FA-21873-Dots print in place of letters when emailing AR Invoices

Clearing up Aged Payables and Aged Receivables

Product Line
MIP Fund Accounting
  • Read more about Clearing up Aged Payables and Aged Receivables

DF-FA-23900-Detail AR Ledger showing values not supported by the GL

Submitted by Stacie_Ray on Tue, 07/10/2018 - 09:40
Symptom

There is a difference between the GL and AR ledgers and DIC’s are not failing.

Product Line
MIP Fund Accounting
  • Read more about DF-FA-23900-Detail AR Ledger showing values not supported by the GL

DF-FA-23076-Charge Code Description change not reflected in Billing Group Report

Submitted by Stacie_Ray on Mon, 12/04/2017 - 07:39
Symptom

After making a change to the description of a Charge Code the Billing Group report shows the previous description.

Product Line
MIP Fund Accounting
  • Read more about DF-FA-23076-Charge Code Description change not reflected in Billing Group Report

DF-FA-23078-AR Invoices Memorized Documents do not update Due Date Field

Submitted by Stacie_Ray on Mon, 12/04/2017 - 08:28
Symptom

When using the Recall Memorized Document icon in AR invoices, the transaction is incorrectly populating the Due Date with the Due Date from the Original Transaction.  It is correctly populating the Document Number, the Document Date and the Effective Date.

Product Line
MIP Fund Accounting
  • Read more about DF-FA-23078-AR Invoices Memorized Documents do not update Due Date Field

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