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Browser Not Supported
Symptom
When donors access a Fundraising Online form the following message is returned:
Product Line
Error 401.x "You are not authorized to view this page" when accessing Millennium logon screen
Symptom
When attempting to access the Millennium logon screen, you receive an HTTP 401.1 error message:
‘You are not authorized to view this page’
‘You are not authorized to view this page’
Product Line
SQL Users Out of Synch with Database
Symptom
Symptom 1:
You receive the error `Cannot open database requested in login `xxx`. Login fails` when logging into Millennium.
Symptom 2:
Error: ‘An error occurred attempting to save the report’ received when running or saving new reports
Product Line
DF-M18051-Millennium Drive login error "The Millennium URL is not configured correctly in web.config" when Millennium is using https with a self-signed certificate
Symptom
Millennium Drive login error "The Millennium URL is not configured correctly in web.config" when Millennium is using https with a self-signed certificate
Product Line
Queue error "ORA-01536: space quota exceeded for tablespace 'MILLREPORTS' " (ORACLE)
Symptom
The Queue generated the error 1536
"Report Name: Gift All Transaction: JOHNSMITH
Run Date: 04/08/2015 10:03 AM
Notes: [Oracle][ODBC][Ora]ORA-01536: space quota exceeded for tablespace 'MILLREPORTS'
Statement: Create table wrk1F8E100333_2 as select gift1.giftid id_number, gift1.giftkey timekey, gift1.giftfnum keyfileno, ' ' column_decrypt, 'A' grouptag from gifts_full gift1 where (gift1.giftbatch='07APR1501' and (gift1.gifttype='b' or gift1.gifttype='g' or gift1.gifttype='y')) Native Error: 1536 "
"Report Name: Gift All Transaction: JOHNSMITH
Run Date: 04/08/2015 10:03 AM
Notes: [Oracle][ODBC][Ora]ORA-01536: space quota exceeded for tablespace 'MILLREPORTS'
Statement: Create table wrk1F8E100333_2 as select gift1.giftid id_number, gift1.giftkey timekey, gift1.giftfnum keyfileno, ' ' column_decrypt, 'A' grouptag from gifts_full gift1 where (gift1.giftbatch='07APR1501' and (gift1.gifttype='b' or gift1.gifttype='g' or gift1.gifttype='y')) Native Error: 1536 "
Product Line
SCR - Hourglass Or System Hangs Occurs When Navigating To Certain Cards Or Menus In Fundraising 50
Symptom
When navigating to certain cards or menus within Fundraising 50 an hourglass appears and/or the system seems to hang.
Product Line
SCR-Browse List Drop Downs Not Available After New User is Created
Symptom
Browse list drop downs not available after new user is created
Product Line
DF-FA-19172-Attachments Icon Not Enabled for Attachments Brought in via Microix
Symptom
Microix Information is written directly to MIP tables with linked attachment information but the attachment icon is disabled in the transaction screen.
Product Line
Cryptolocker - Diagnosing and Recovering from an Attack (SQL Connection Error manifestation)
Symptom
NOTE: This article deals with computer viruses/malware. As they are constantly evolving and changing, this information is subject to change or may be out of date.
This information is provided as a guide for dealing with common scenarios we have seen, but your situation may differ. The diagnosis, removal and recovery from a malware attack is outside the scope of MIP support.
Cryptolocker is a computer virus that is usually spread through infected Email attachments. When it is activated it will go through the infected system and encrypt files it deems valuable. This will make those files inaccessible. Users usually get a warning that unless they pay a ransom their files will be deleted after a certain time.
How do I know if I have been affected by Cryptolocker?
Getting the ransom screen is a sure sign that you have been infected. But that doesn’t always happen. Within MIP the problem first manifests itself as some type of SQL connection error.
There could be a number of things not virus related that can cause this error message.
Product Line
DF-FA-18869- Error when changing Organizations in MIP Cloud Modern
Symptom
After changing organizations, the error message ‘An error occurred on the server. The details of the error are: Could not locate unexpired trusted ticket…” displays and the user is unable to view the Trend Analysis.
Product Line
DF-M19052 - Drive -- "You have encountered an error" logging in to Drive
Symptom
- The Institution Name field (immediately next to the Abila Millennium Drive logo) is blank
- An error message is displayed below the username & password fields
- Drive logon subsequently fails
Product Line
DF-M18580-Drive-Giving/Summaries date fields displaying as numeric
Symptom
Drive-Giving/Summaries date fields displaying as numeric
Product Line
Multiple Merge Letter Process for Microsoft Word 2007 or later
This process is for customers who are on premise or who are hosted by Amazon Web Service only
Product Line