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SCR - File System Error Received When Logging into MIP
Symptom
This article applies to users logging into MIP Single or Multi Tenant hosting
When logging into MIP Classic the message "File system error (-2147219194) is returned
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Hosting Printing error Width Column is set to 2.00
Symptom
Symptom: When printing a report landscape from the hosting environment, the following error is generated: ‘The Width column is set to 2.00, which is larger than the page width of -0.50. Change the column width to fit within the edges of the page.’
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Small Font Size in portal.mip.com Hosted Environment
Symptom
When using MIP or FR50 in the MIP Online hosted environment, the font may be hard to see and small.
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Cannot Print from Brother Printers in portal.mip.com
Symptom
When logged into portal.mip.com and trying to print to Brother printers does not produce any results or does not work.
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Printer(s) missing from portal.mip.com
Symptom
When logged into portal.mip.com and trying to set a default printer or trying to print, displays none of your local printers or is missing some printers.
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Webpage not found or HTTP 404 not found attempting to navigate to AbilaOnline.com
Symptom
When navigating to abilaonline.com user receives a message "The webpage cannot be found", clicking the More information button reveals an HTTP 404 Not Found error.
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RemoteApp Disconnected
Symptom
When attempting to login to www.portal.mip.com the message:
RemoteApp Disconnected:
Your computer can’t connect to the remote computer because an error occurred on the remote computer that you want to connect to. Contact your network administrator for assistance.
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The "Remote Desktop Connection" Application Cannot Be Started
Symptom
** Applies to Mac users who access the MIP private cloud **
When logging into portal.mip.com the message:
The "Remote Desktop Connection" Application Cannot Be Started is returned
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DF-FR-030259-Error Number 35 Error Calling External Object Function mipdatabases at Line 24 in Open Event of Object w_select_mip_database
Symptom
When selecting the Find button on the Gift Export setup screen the message Error Number 35: Message: Error calling external object function mipdatabases at line 24 in open event of object w_select_mip_database is returned
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Microsoft Remote Desktop Quit Unexpectedly
Symptom
** Applies to Mac users **
When launching MIP Classic or Fundraising 50 from the MIP Portal the message ‘Microsoft Remote Desktop Quit Unexpectedly’ appears.
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Windows Cannot Start The RemoteApp Program
Symptom
When launching MIP Fund Accounting, Fundraising 50, DrillPoint, Human Resources (HR), or Microix/Workflow Modules, a message is returned stating:
Windows cannot start the RemoteApp program.
The following RemoteApp program is not in the list of authorized programs:
<program name>
For Assistance, contact your system administrator
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Hosted RDP connects and then the App closes immediately
Symptom
After successfully logging into the Customer Portal (portal.mip.com), the user clicks on an icon to launch an application. The application opens – but then immediately closes. The application is running on the remote server, but it is inaccessible on the local computer.
This can affect MIP Classic, WorkFlow Modules, and DrillPoint.
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