Answer


Accounts Receivable Contact Information:

Call 800-647-3863 and press 1 for Finance

  • Press 1 for Accounts Receivable

  • Press 2 for Payments

  • Press 4 to renew your Maintenance and Support contract  

  • Email Address = AR@communitybrands.com

 

Accounts Payable Contact Information:

Call 800-647-3863 and press 1 for Finance

 

Sales Customer Account Manager Contact Information:  click here.

 

Our systems have recently changed. Please see the communication below for updated payment information.

 

Is the message we received on Thursday, June 1, 2023, from mip@communitybrands.com Community Brands Holdco, LLC legitimate?

Yes - here is the information contained in the communication for your reference when sending payments.

Dear MIP Customer,   

 

As promised earlier this year, we have important updates regarding the banking changes resulting from the Silicon Valley Bank (SVB) situation. We assure you that the Community Brands' business and financials are safe, and this permanent solution has been created and established by our financial experts. Below you will find all the banking information you need to securely submit payments for your solution software.  

 

Community Brands is our parent company of multiple solution software brands, including MIP Fund Accounting. As such, the legal name is Community Brands Holdco, LLC.   

We have also included the following documents, which you will find in the links below:

 

Important:  

  • If you use more than one Community Brands product, feel free to just send one payment. Please be sure to notate your invoices to ensure the proper appropriation of funds.  
  • If you are set up for autopay, you will need to update the routing number.   


Checks should be mailed to our lockbox 
 x8221:     

PO Box 737451  

Dallas, TX 75373-7451  

  

Overnight deliveries (only) should be mailed to:    

JP Morgan Chase (TX1-0029)  

Atten: Community Brands Holdco, LLC – 8221  

Box #737451  

1480 Frye Road, 2nd Floor  

Ft. Worth, TX 76155  

  

All electronic payments should be sent to:   

Routing #: 021000021  

Account #: 932898122  

Account Name: Community Brands Holdco, LLC  

Swift Code: CHASUS33  

Address: JP Morgan Chase, New York, NY 10017  

  

We remain committed to ensuring you are supported during the transition, and we are here to answer any questions.   

If you are concerned this may be spam, please reach out to any contact at Community Brands, as all team members are aware of these changes. You may also reach out to your customer service representative for additional help. We truly appreciate your assistance with this matter and value our relationship with you.  

Thank you for your patience and continued partnership with Community Brands.   

 

Community Brands Team  

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MIP Fund Accounting
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