After successfully logging into the Customer Portal (portal.mip.com), the user clicks on an icon to launch an application. The application opens – but then immediately closes. The application is running on the remote server, but it is inaccessible on the local computer.
This can affect MIP Classic, WorkFlow Modules, and DrillPoint.
DF-FA-030371-Someone Else Is Working On \\tsclient\C\FolderName\filename.xls Right Now Please Try Again Later
Applies to MIP Private Cloud Users
When running subsequent reports and using the Excel button, the message ‘Someone else is working in ‘\\tsclient\C\YourFolderName\YourFileName.xls’ right now. Please try again later.’ is returned.
When launching MIP Fund Accounting, Fundraising 50, DrillPoint, Human Resources (HR), or Microix/Workflow Modules, a message is returned stating:
Windows cannot start the RemoteApp program.
The following RemoteApp program is not in the list of authorized programs:
For Assistance, contact your system administrator