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The User Has No Realms
Symptom
When logging into MIP Cloud the user receives the message: "The user has no realms"
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SCR - File System Error Received When Logging into MIP
Symptom
This article applies to users logging into MIP Single or Multi Tenant hosting
When logging into MIP Classic the message "File system error (-2147219194) is returned
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Login Attempt Failed using RDP Access after Azure Migration
Symptom
After my Organization was migrated to the Azure server when I try to log in I get a Login Attempted failed message when using a username and password that previously worked.
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Cannot Print from Brother Printers in portal.mip.com
Symptom
When logged into portal.mip.com and trying to print to Brother printers does not produce any results or does not work.
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Printer(s) missing from portal.mip.com
Symptom
When logged into portal.mip.com and trying to set a default printer or trying to print, displays none of your local printers or is missing some printers.
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RemoteApp Disconnected
Symptom
When attempting to login to www.portal.mip.com the message:
RemoteApp Disconnected:
Your computer can’t connect to the remote computer because an error occurred on the remote computer that you want to connect to. Contact your network administrator for assistance.
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Microsoft Remote Desktop Quit Unexpectedly
Symptom
** Applies to Mac users **
When launching MIP Classic or Fundraising 50 from the MIP Portal the message ‘Microsoft Remote Desktop Quit Unexpectedly’ appears.
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Windows Cannot Start The RemoteApp Program
Symptom
When launching MIP Fund Accounting, Fundraising 50, DrillPoint, Human Resources (HR), or Microix/Workflow Modules, a message is returned stating:
Windows cannot start the RemoteApp program.
The following RemoteApp program is not in the list of authorized programs:
<program name>
For Assistance, contact your system administrator
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Hosted RDP connects and then the App closes immediately
Symptom
After successfully logging into the Customer Portal (portal.mip.com), the user clicks on an icon to launch an application. The application opens – but then immediately closes. The application is running on the remote server, but it is inaccessible on the local computer.
This can affect MIP Classic, WorkFlow Modules, and DrillPoint.
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