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The net of the Accounts Payable - Vendor detail transaction lines does not equal the document amount
Symptom
When saving an A/P invoice, the user receives an error message that the net of the detail transaction lines does not equal the document amount. However, the document amount aligns with the CR/DR totals at the bottom of the screen.
MIP Cloud – Web Interface:
MIP – Classic Interface:
Product Line
Multi-Tenant Hosted - GMAIL recipient has failed SMTP error 550-5.7.26
Symptom
MIP online hosted Customers using our Hosted SMTP server email settings found in https://kb.communitybrands.com/article/what-smtp-settings-do-i-use-abila-private-cloud, may find Gmail is rejecting emailed Payroll Vouchers or other emails where the “From” address is from your domain.
Product Line
DF-FA-030350-Field length is incorrectly displayed in Organization Information Field Lengths
Symptom
After moving to the MT Cloud, Field Length values changed for the Accounts Receivable Billing Module.
Product Line
Microsoft Remote Desktop Quit Unexpectedly
Symptom
** Applies to Mac users **
When launching MIP Classic or Fundraising 50 from the MIP Portal the message ‘Microsoft Remote Desktop Quit Unexpectedly’ appears.
Product Line
Windows Cannot Start The RemoteApp Program
Symptom
When launching MIP Fund Accounting, Fundraising 50, DrillPoint, Human Resources (HR), or Microix/Workflow Modules, a message is returned stating:
Windows cannot start the RemoteApp program.
The following RemoteApp program is not in the list of authorized programs:
<program name>
For Assistance, contact your system administrator
Product Line
535 5.7.139 Authentication unsuccessful
Symptom
We are providing the information in this article as a courtesy to our MIP customers. Assistance with troubleshooting of your Office365 Exchange email settings falls outside of the scope of your MIP Maintenance and Support Agreement.
Unable to send SMTP emails though MIP
Product Line
Hosted RDP connects and then the App closes immediately
Symptom
After successfully logging into the Customer Portal (portal.mip.com), the user clicks on an icon to launch an application. The application opens – but then immediately closes. The application is running on the remote server, but it is inaccessible on the local computer.
This can affect MIP Classic, WorkFlow Modules, and DrillPoint.
Product Line
Going to Help>View Help in classic MIP results in error
Symptom
Going to Help > View Help in the classic MIP results in the following error.
Product Line