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SCR – AVS Failure – AYXWZ 185185
Symptom
When running Bank/Credit Process the message AVS Failure – AYXWZ 18515 is returned
Product Line
SCR – The Credit Card entry failed
Symptom
When attempting to process a Realtime credit card transaction the message ‘Credit Card: The Credit Card entry failed.” is returned
Product Line
SCR-INVALID C_SSN. Code: 3ZRL4D3
Symptom
When attempting to process an ACH transaction on Fundraising Online the message: INVALID C_SSN. Code: 3ZRL4D3 is returned
Product Line
DF-M21969-Sustainer pledges and payments deleted if user clicks OK to cancel the entire transaction without saving payment information
Symptom
Sustainer pledges and payments deleted if user clicks OK to cancel the entire transaction without saving payment information after receiving a message about the status of the credit card.
Product Line
"Unable to find your Abila Exchange Vault Account" error returned when saving a Gift
Symptom
When saving a gift transaction, a Vault Failure account error is returned:
Unable to find your Abila Exchange Vault Account. Please verify your account information in Setup System Options.
Product Line
DF-FR-22104-Combination prefixes are cut short displaying only 5 characters when imported by Donate Now Processing
Symptom
Combination prefixes are cut short displaying only 5 characters when imported by Donate Now Processing
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SCR – Organization Error Item Not Found
Symptom
When attempting to refund a transaction the message ‘Organization_Error: Item not found’ is returned
Product Line
DF-M25773-SPS-The sustainer payment is not selected when a payment has been processed and the process month and day is greater than the due month and day unless a range of due dates is used
Symptom
The sustainer payment is not selected when a payment has been processed and the process month and day is greater than the due month and day unless a range of due dates is used
Product Line
SCR-Foreign Credit cards intermittently receive INVALID ADDRESS: INVALID C_STATE
Symptom
Foreign donors will sometimes receive INVALID ADDRESS: INVALID C_STATE or INVALID C_ZIPCODE after submitting their online donation.
This symptom occurs when the payment processor is Paya (formerly sagepayments.net).
Product Line
Paya Merchant Status Page
Symptom
If you are a Paya customer and are having issues with processing transactions you can check the Paya Status Page to determine if there is an outage or intermittent issues occuring.
Paya can be contacted at 877-470-4001 if you have any questions or need further assistance with payment processing
Product Line
Microsoft .NET Framework error received when selecting Bank/Credit Processing
Symptom
When attempting to launch Bank/Credit Processing or when attempting to Edit Credit Card information in Fundraising 50, a Microsoft .NET Framework dialogue box opens with this error message:
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DF-FR-24759-Oops Error Returned When Updating Next Charge Date
Symptom
On a newly created Ongoing transaction an Oops error is returned when updating the next charge date
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SCR-Installment and Ongoing Transactions Not Processing
Symptom
Installment and/or Ongoing Transactions are not processing
Product Line
SCR - DECLINE_GENERAL: CREDIT VOL EXCEEDED 0.0000
Symptom
Attempting to process a full or partial refund in Fundraising Online returns the message: DECLINE_GENERAL: CREDIT VOL EXCEEDED 0.0000
Product Line
Bank Credit Processing Error: Security Violation
Symptom
When running Bank/Credit Processing and selecting Credit Card as the Payment type, an error is returned:
Security Violation
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DF-FR-26982-Not Processed Displays on Real-Time Split Gift Credit Card Transactions
Symptom
When a Split Gift credit card transaction is processed in Real-Time is processed through Fundraising 50, only one of the many transactions displays Processed. The other transactions display Not Processed.
Product Line
Processing Error – Credit Card Declined
Symptom
Dozens or hundreds of credit cards are being declined.
Product Line