Submitted by 179 on Thu, 03/11/2021 - 16:11

Attempting to process a full or partial refund in Fundraising Online returns the message:  DECLINE_GENERAL: CREDIT VOL EXCEEDED 0.0000


There could be a number of reasons why DECLINE_GENERAL: CREDIT VOL EXCEEDED 0.0000 is returned.  

See Paya article for a list of causes:


Either process the full or partial refund in the Virtual Terminal or contact Paya at 877-470-4001 for assistance.

Process the refund in Fundraising Online but select the option Yes - log that the amount has been refunded

Article Type
Product Issue
Product Line
Fundraising Online
Product Module/Feature
Sage Payment Solutions
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