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The User Has No Realms
Symptom
When logging into MIP Cloud the user receives the message: "The user has no realms"
Product Line
SCR - File System Error Received When Logging into MIP
Symptom
This article applies to users logging into MIP Single or Multi Tenant hosting
When logging into MIP Classic the message "File system error (-2147219194) is returned
Product Line
‘NpsAc32 (Not Responding)’ error when trying to email reports in the portal.mip.com hosted environment
Symptom
When in portal.mip.com and using MIP Fund Accounting, opening a report and clicking the email button/icon (or PDF Icon) at the top of the screen, an error message of "NpsAc32 (Not Responding)" is displayed. Cancel crashes the program. The issue does not occur for all customers, nor does it occur consistently.
Product Line
MIP Fund Accounting screen draws improperly
Symptom
Unable to view Session ID field on transfer to accounting screen, unable to use Copy Posted Document or Reverse Posted Document menu, or on the login screen, the Organization field is above the User Information fields
Product Line
SCR - MIP Cloud Screen Appears Blank After MFA Code Is Entered
Symptom
After entering the MFA Code in MIP Cloud the screen appears blank
Product Line
Azure hosted error message ‘Remote Desktop License Issue’
Symptom
Users may receive the following error messages:
Product Line
'RemoteApp Error' Error When Logging Into Classic
Symptom
MT Hosting user can log into portal.mip.com but receives an error after starting the RDP process.
Windows cannot start the RemoteApp program.
The following Remote App program is not in the list of authorized programs:
MIP Fund Accounting(MFA)
For assistance, contact your system administrator
Product Line
Microsoft Remote Desktop Quit Unexpectedly
Symptom
** Applies to Mac users **
When launching MIP Classic or Fundraising 50 from the MIP Portal the message ‘Microsoft Remote Desktop Quit Unexpectedly’ appears.
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Unable to login and getting disconnected from MIP Cloud
Symptom
Unable to complete the login to MIP Cloud because the product spins.
User gets disconnected while using MIP Cloud and product spins.
Product Line
MIP Cloud - MIP Private Cloud Getting Disconnected or Timing Out
Symptom
My connection to the MIP Private Cloud gets disconnected or dropped either randomly or after a short period of time. This disconnection is not associated with a specific action in the software.
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