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DF-FA-13945-Rights are being removed for users assigned to NTO database during upgrade process
Symptom
Upgrading from a 2013.4 or lower to 2014.0-2014.5 will cause user rights to NTO database to be removed for existing users
Product Line
DF-FA-17299-System Locks not releasing
Symptom
Excessive amounts of system locks being generated after upgrading to 15.1 resulting in users not being able to login. Receive message All licensed seats are in use.
Product Line
Error Message: Application requires exclusive use of the database
Symptom
Multi-user license indicates limit is reached when only one user is logged in.
Login error: The Fundraising 50 application requires exclusive use of the database, and the following user is currently logged in to the database: <username>. The user must log out of the database and open the application again, or log in as a different user.
Product Line
Troubleshooting Sage MIP Internal Driver Errors
Symptom
Unable to print or e-mail reports to PDF from the application. Error messages may include printer not activated error code -20, -30, -41.
Product Line
DF-FA-17449-Renaming user in administration produces an error
Symptom
Renaming user produces error: ‘Error converting data type nvarchar to uniqueidentifier.’
Product Line
Message ‘All licensed seats are currently in use’
Symptom
The message ‘All licensed seats are currently in use’ displays when attempting to log into Abila MIP Fund Accounting.
Product Line
Unable to logon to a MAPI Mail Session Unknown Error
Symptom
When attempting to use Quick Email or Email in Reporting the system returns "Unable to logon to a MAPI mail session. Unknown error"
Product Line
DF-FA-17329-Problems combining add and sensitive data rights on Private Cloud
Symptom
Display sensitive data disables Add New Records
Product Line
DF-FA-16435-Copying security rights spins and does not seem to complete
Symptom
Copying Security Rights never refreshes
Product Line
DF-FA-15927- MIP is not releasing seats since upgrading to 14.x
Symptom
When using System>Manage Concurrent users to remove connections to the DB so DIC’s can be run, the following message displays Unable to connect to SQL Server. Exclusive access was denied due to other connected users. Try again in a few Minutes.
Product Line
DF-FA-15760-Databases Missing from Login Dropdown Upon Updating to 2014.6
Symptom
After updating to version 2014.6, the databases are missing from the dropdown when logging in.
Product Line
Unable to login to Millennium using Chrome
Symptom
Logon fails, with the following error message: Sorry, the user id or password is invalid. Please try again. Or logon (Millennium browsed via https) is successful, but various Millennium functions, e.g. Reporting fail with an unsupported plugin error.
Product Line
DF-FA-19800-Error Logging in Using Windows Authentication
Symptom
After moving to a new server (and restoring NpsSqlSys and Database), the error message ‘NpsSMOError: Object reference not set to an instance of an object - verify the SQL browser is running…’ displays. When user clicks OK, user can login.
Product Line
DF-FA-19690-Summary Organization Audit returns out of memory error
Symptom
When accessing Summary Organization Audit, the error ‘Exception of type ‘System.OutOfMemoryException was thrown’ displays.
Product Line
DF-FA-19172-Attachments Icon Not Enabled for Attachments Brought in via Microix
Symptom
Microix Information is written directly to MIP tables with linked attachment information but the attachment icon is disabled in the transaction screen.
Product Line