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Why Can't I View and Post in Some Product Communities?
Symptom
My organization has MIP in one branch office and we use another product in our other location. These offices have their own Customer Accounts.
Why am I not able to view or post to both Communities?
Product Line
Problems Obtaining Exclusive Database Access
Symptom
When attempting to do a function in MIP and getting an error message that this process requires exclusive use of the database.
Examples include:
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Running data integrity checks
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Closing a fiscal year
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Restoring a backup
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Creating a User Defined Field (UDF).
Product Line
Opening Balances in an IFT Account
Symptom
When I run a report for my beginning balances at the start of the year I get an outstanding balance in one or more of my IFT type accounts. But when I run the report for the end of the year I don’t have an ending balance (all activity nets to zero).
Product Line
Hosted User Still Shows up, is in Groups and Has Permissions After it has Been Removed
Symptom
I submitted a request to have a user removed from the system. The request was processed, but if I go to Security>Maintain Users or Maintain Groups the user is still there and in a group. If I check rights the user still has permissions and the user is still listed as active.
Product Line
Printout Angled When Coming out of Printer
Symptom
When printing the output on the page is coming out at a slight angle. Not shifted left or right but twisted or skewed off the horizontal or vertical.
Example:
Product Line
Problem with Installing Aatrix C++ Components
Symptom
Problems with installing Aatrix C++ components.
In order to improve functionality Aatrix requires the installation of several Microsoft C++ components as of Fall 2017. There are multiple issues that can arise with installing these components.
Scenarios include:
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Downloading the automatic update stalls or fail on the Prerequisites portion of the update
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Running the update appears to install the C++ Components. But when you go back it still wants to install the C++ components.
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Looping in Aatrix that references the C++ components.
NOTE: You MUST be a local Administrator in windows to install updates.
Product Line