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DF-FA-26846-EWS Time Entry Not Displaying Time or Date after adjusting Time Zone Offset
Symptom
Adjusting the Time Zone Offset to a negative number causes the time and date in Action > Time Entry to be blank. Additionally, the employee can clock in, but in unable to clock out
Product Line
DF-FA-26634-EWS Time Entry Not Displaying Time or Date after adjusting Time Zone Offset
Symptom
Adjusting the Time Zone Offset causes the time and date in Action > Time Entry to be blank. Additionally, the employee can clock in, but in unable to clock out.
Product Line
DF-FA-26796-EWS Time Zone Offset only allows single digit entry
Symptom
The web interface for EWS System Settings does not allow Time Zone Offset of more than 9 hours, whereas the full EWS System Settings permits 24 hours offset
Product Line
HTTP Error 401.2 – Unauthorized when accessing EWS after update
Symptom
When attempting to access your custom EWS url or localhost/ews, you receive the following error:
![](/sites/kb/files/picture1_1.jpg)
Product Line
DF-FA-26440-Staff Information report shows terminated employees
Symptom
Terminated employees show in the EWS report Staff Information.
Product Line
EWS System Settings - EWS User Password Issue
Symptom
IMPORTANT DISCLAIMER: We are providing the information in this article as a courtesy to our EWS customers. Assistance with installation or troubleshooting of 3rd party applications such as Microsoft SQL and SQL Server Management Studio falls outside of the scope of your Abila Maintenance and Support Agreement. If you should require additional assistance with your Microsoft SQL or SQL Server Management Studio, please contact your Abila Business Partner. If you do not have an assigned Abila Business Partner, you can contact Abila Sales (800-647-3863) for information on business partners in your area.
After updating EWS to 2020.2, the following error is received after being prompted to change the password:
![](/sites/kb/files/ewsusersql1.png)
Product Line
DF-FA-27228- EWS database links not appearing in menu
Symptom
When accessing EWS, the organization name and linked documents do not appear.
Product Line
Error “Input string was not in the correct format”
Symptom
Reports-Timesheet Detail. Clicking OK produces the following error message:
![](/sites/kb/files/server_error.png)
![](/sites/kb/files/server_error.png)
Product Line
“Use Earnings Description” checkbox does not change the display in time entries 1, 4, or 5
Symptom
Checking the box “Use Earnings Description” does not affect time entries 1, 4, or 5. Those time entry types will still display the earning code instead of the earning description
Product Line
DF-HR532-Employee(s) are excluded from the “Select Staff” drop down list from the Timesheet Sign Off report
Symptom
Employee(s) are excluded from the “Select Staff” drop down list from the Timesheet Sign Off report when the User whose login to EWS is assigned to employee(s) as Timesheet Approver, not Manager/Supervisor/Secondary Supervisor
Product Line
DF-FA-26986-Approved timesheet description can be edited indirectly by employees in EWS
Symptom
Approved timesheet description can be edited indirectly by employees in EWS when updating an unapproved timesheet entry.
Product Line
DF-HR563-EWS Create Message Selection screen jumps erratically when selecting Employees IDs from the list in IE10.
Symptom
While selecting Employee IDs from the Create Message page in EWS, on a database with a large number of Employee IDs, the screen can jump erratically or return to top of page in IE10.
Product Line