The results of your search are shown below. To refine your search, revise your keywords, and/or select the appropriate check boxes to the right.
SMTP Failure : Net_io_connectionclosed
Symptom
We are providing the information in this article as a courtesy to our MIP customers. Assistance with troubleshooting of your Office365 Exchange email settings falls outside of the scope of your MIP Maintenance and Support Agreement.
Customers using Office365 Exchange email can experience this error message when sending email in MIP.
The system has detected a connectivity issue that affects the ability to send emails.
Failure sending mail. Unable to read data from transport connection:net_io_connectionclosed.
Product Line
DF-FA-27152-EWS – Error ‘Could not load file or assembly 'MipActivBridge.DLL' or one of its dependencies. The specified module could not be found’
Symptom
If the X64 C++ redistributable is not present, browsing localhost/ews after installing 2021.2 will result in the error ‘Could not load file or assembly 'MipActivBridge.DLL' or one of its dependencies. The specified module could not be found’.
Product Line
DF-FA-27155-API UDF causing MIP to close
Symptom
MIP will unexpectedly close when entering Accounts Payable Invoices when a User Defined Field is present.
Product Line
DF-FA-27160-Web User Interface-Error ‘Cannot authenticate the session.’
Symptom
Error ‘Cannot authenticate the session.’ Please contact your administrator. Displays in MIP Modern when accessing various parts of the product.
Product Line
DF-FA-Web User Interface-27233- MIP Modern Fixed Asset Calculation ID’s do not display Category
Symptom
In MIP Modern after saving a Calculation ID the Category no longer displays, nor can it be used to filter.
Product Line
DF-FA-27232-‘Copy Closing Account Assignments’ Displays Status not Title
Symptom
When copying ‘Closing Account Assignments’ the Status displays rather than the Fund Code Name.
Product Line
DF-FA-27237-Error CCF is not Attached to SQL Server When User’s Login is a Windows User
Symptom
Erroneous error message ‘…CCF is not attached to SQL Server.’ when using Data Consolidation.
Product Line
DF-FA-27249-Web User Interface-MIP Cloud Unable to Filter Reports on UDF
Symptom
When editing a report in MIP Modern to add a UDF to the filter tab, the message ‘The read process cannot be executed. The lookup id segment code is invalid’ is returned and the filter criteria is unavailable.
Product Line
DF-FA-27239-Web User Interface-Account Code typed into Modern UI not being properly recognized if you type very fast
Symptom
Incorrect account code pulled into transaction entry in MIP Modern if you type too quickly.
Product Line
DF-FA-27235-REST API Login Failure Error Message ‘All Seats in Use’ may be incorrect
Symptom
When logging into the REST API, the message ‘All seats are in use’ may indicate a technical or permissions problem rather than a seat licensing issue.
Product Line
DF-FA-27260-HR-Unable to edit scheduled actions in HR-tsbSave_Click: Object reference
Symptom
Unable to edit the Scheduled appointments in HR that contains an apostrophe in the Action Type Title or Notes field. tsbSave-Click: Incorrect syntax near ‘s’. is returned.
Product Line
DF-FA-27248- 1095 information not pulling into Aatrix
Symptom
When accessing the 1095-C forms in Aatrix, not all selections are pulling into the grid.
Product Line
DF-FA-27250- ‘Invalid column name' when modifying an asset
Symptom
When attempting to update information on any asset, the message’ Invalid column name ‘UDF description here’ displays.
Product Line
DF-FA-27234-REST API GET Chart of Accounts Call Not Working
Symptom
Unable to get a chart of accounts list via the REST API command.
Product Line
DF-FA-27261-Payroll Pay Code history report is pulling the same GL code for Expense and Liability code
Symptom
GL Expense Account Code and the GL Liability Account Code are pulling the same GL code onto the Pay Codes Payroll report.
Product Line
DF-FA-27264-EWS W2/check stubs show repeating account numbers
Symptom
When accessing EWS historical checks, the same account information is listed for all rows in the Deposit Type section.
Product Line
DF-FA-27158-Aatrix not Pulling Address and State Info into 1099 MISC
Symptom
Address Information not pulling into the Aatrix 1099 Grid.
Product Line
DF-FA-27202-W2 Calculation Report – Box 14 DD – Subtracts totals instead of Adding
Symptom
The total amount of benefits and deductions coded for Box 14 Code DD net on the W2 Calculation Report. The Aatrix Grid shows them added.
Product Line
DF-FA-27153-Installation Process Fails With Error 1723
Symptom
MIP Server fails to install with the following error message, “Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action MIPGeneratePasswords, entry: GeneratePasswords…”
Product Line
DF-FA-27258-Web User Interface- Internal Server Error after period of inactivity
Symptom
After a period of inactivity in MIP Modern the error message ‘Internal Server Error: Internal Error. The error was logged with the reference #E_a15da567-fb9b-431c-8d36-05a1c16ad93e’ displays and then returns user to login screen.
Product Line
An Error Occurred While Processing Your Request
Symptom
Users resetting their passwords are getting an error occurred while processing your request.
Product Line