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Report Size Error: You have exceeded the report size allowed. Please remove some columns from the export and run the report again.
Symptom
A large complex query (multi-group) runs without issue when using a Constituent Query (full query); but when used in Custom Reports, returns the following Report Size Error:
“You have exceeded the report size allowed. Please remove some columns from the export and run the report again.”
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ENHANCEMENT-FR-Editable Layout on Donor Statement
Symptom
Question: I would like to edit the Layout of the Donor Statements report. I don’t see any options to remove the bottom section, or not display certain columns such as Campaign/Solicitation or Purpose/Fund. Is this possible?
Business Reason: An organization’s board of directors found that the solicitation information and outstanding balance gives too much information to the donors, clutters the statement making it present more like an invoice than a statement of giving for tax purposes.
Would like option to print a simpler Donor Statement. Donor’s Information, Gift Dates, Gift Amounts, Number of transactions, and Total Deductible Amount
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SCR – Calculated Fee Amount in Installment or Ongoing Transaction Did Not Import into Fundraising 50
Symptom
The Calculated Fee amount associated with an Installment or Ongoing Transaction did not import into Fundraising 50
Product Line
SCR - Training Database Errors or is Unaccessible in the Private Cloud
Symptom
Training Database Errors or is Unaccessible in the Private Cloud
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DF-FR-22745-Job Title from Resume Card does not display in Cards to Print
Symptom
Job Title from Resume Card does not display in Cards to Print.
Reports that use Cards to Print:
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Constituent List by Attribute with Address
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Constituent Name and Addresses
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Constituent Profile Report
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DF-FR-22799-Duplicated Gifts Created During AFO>FR50 Import
Symptom
When importing a multi-registration form into Fundraising 50, multiple Gift cards are created. If the Import is setup so that Credit Card Name and Credit Card Address are mapped to Basic then one single constituent record is imported but there are multiple Gift cards created. If the Form First Name, Form Last Name, Form Address fields are mapped to Basic, each registrant is imported with their own constituent record and a Gift is imported to each constituent.
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8.1 Conversion Utility Error: cards_to _print.txt does not exist
Symptom
Error message converting your database from v8.02 to v8.1.
Please note: If you received this error, your database conversion was not successful.
Conversion Utility
Loading cards_to_print
Cannot bulk load. The file “C:\SageFR50 Share\bin\card_to_print.tx” does not exist.
Reference 37000.
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DF-FR-22809-Quick Email Custom Merge Freezes Fundraising 50
Symptom
When running Quick Email>Custom Merge in the Abila Private Cloud environment the system freezes. The Microsoft Outlook message indicating that ‘a program is trying to send an email of your behalf. ~’ never appears
Product Line
DF-FR-22854-Deselection of Include date and time or Include page number returns PowerBuilder Application Execution Error (R0036)
Symptom
Deselection of Include date and time or Include page number returns PowerBuilder Application Execution Error (R0036)
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DF-FR-22883- “Could not send mail” error received when running Reports with Output Options: Email
Symptom
“Could not send mail” error received when running Reports with Output Options: Email in Fundraising 50 (hosted)
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SCR – AVS Failure – AYXWZ 185185
Symptom
When running Bank/Credit Process the message AVS Failure – AYXWZ 18515 is returned
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SCR – The Credit Card entry failed
Symptom
When attempting to process a Realtime credit card transaction the message ‘Credit Card: The Credit Card entry failed.” is returned
Product Line
DF-22935-The Default Merge Definition For This Report Has Been Deleted
Symptom
After saving reports some reports become corrupt.
Product Line
Connection Terminated–Fundraising 50 Times Out While Idle
Symptom
Fundraising 50 “times out” after a period of inactivity
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Hosted User Still Shows up, is in Groups and Has Permissions After it has Been Removed
Symptom
I submitted a request to have a user removed from the system. The request was processed, but if I go to Security>Maintain Users or Maintain Groups the user is still there and in a group. If I check rights the user still has permissions and the user is still listed as active.
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