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DF-FA-27240-Juneteenth is missing from Bank Holidays
Symptom
Under Organization>Setup Modules>Electronic Funds Transfer, Juneteenth is not listed as a default Holiday.
Product Line
Multi-Tenant Hosted - GMAIL recipient has failed SMTP error 550-5.7.26
Symptom
MIP online hosted Customers using our Hosted SMTP server email settings found in https://kb.communitybrands.com/article/what-smtp-settings-do-i-use-abila-private-cloud, may find Gmail is rejecting emailed Payroll Vouchers or other emails where the “From” address is from your domain.
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535 5.7.139 Authentication unsuccessful
Symptom
We are providing the information in this article as a courtesy to our MIP customers. Assistance with troubleshooting of your Office365 Exchange email settings falls outside of the scope of your MIP Maintenance and Support Agreement.
Unable to send SMTP emails though MIP
Product Line
How to address common MIP Workstation Setting change issues
Symptom
Symptom 1: Cannot press Enter to move between fields
Symptom 2: Offsets are not applying when I save
Symptom 3: Recurring entries pop up every time I open MIP
Symptom 4: Save Form Layout settings so the size and/or position of a form or the width or order of columns on forms is kept if they are adjusted and then closed/reopened
Symptom 5: Maximize the Records Per Page on forms
Symptom 6: Highlight Required Fields, to show what information is required on forms
Product Line
DF-FA-27153-Installation Process Fails With Error 1723
Symptom
MIP Server fails to install with the following error message, “Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action MIPGeneratePasswords, entry: GeneratePasswords…”
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DF-FA- 27241-Web User Interface -MIP Modern Gives Error When Selecting Attachment
Symptom
Unable to download linked attachment from MIP Modern. The following blank dialog box is displayed with the word Error and ok.
Product Line
DF-FA-27238-Unable to import vendors that begin with the letter D
Symptom
When importing a vendor data file, all the vendors import except vendors that begin with the letter D
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DF-FA-27158-Aatrix not Pulling Address and State Info into 1099 MISC
Symptom
Address Information not pulling into the Aatrix 1099 Grid.
Product Line
DF-FA-27258-Web User Interface- Internal Server Error after period of inactivity
Symptom
After a period of inactivity in MIP Modern the error message ‘Internal Server Error: Internal Error. The error was logged with the reference #E_a15da567-fb9b-431c-8d36-05a1c16ad93e’ displays and then returns user to login screen.
Product Line
An Error Occurred While Processing Your Request
Symptom
Users resetting their passwords are getting an error occurred while processing your request.
Product Line
DF-FA-27184-Summary Asset Ledger Has Incorrect Depreciation values for Disposed Assets
Symptom
Summary Asset Ledger report returning incorrect information for Beginning Depreciation and Accumulated Depreciation when an asset is disposed.
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