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SCR-Unable to Process Sage Payment Solutions
Symptom
When selecting Donate Now from the Navigator the message ‘Unable to Process Sage Payment Solutions’ is returned.
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DF-FR-23080-Invalid Information Returned When Running Bank/Credit Processing
Symptom
This issue only applies to Fundraising 50 customer who have their database hosted on the Abila Private Cloud
‘Invalid Information’ is returned when attempting to process Bank/Credit Processing. When ‘Invalid Information’ is returned the user will have to make multiple attempts to process the credit card transactions.
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DF-FR-24088-Bank/Credit Processing Returns Invalid Information Message
Symptom
Recurring Plans, Installment Plans, and one-time transactions created in June 2018 and later return ‘Invalid Information’ when running Bank/Credit Processing
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SCR – AVS Failure – AYXWZ 185185
Symptom
When running Bank/Credit Process the message AVS Failure – AYXWZ 18515 is returned
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SCR – The Credit Card entry failed
Symptom
When attempting to process a Realtime credit card transaction the message ‘Credit Card: The Credit Card entry failed.” is returned
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"Unable to find your Abila Exchange Vault Account" error returned when saving a Gift
Symptom
When saving a gift transaction, a Vault Failure account error is returned:
Unable to find your Abila Exchange Vault Account. Please verify your account information in Setup System Options.
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DF-FR-22104-Combination prefixes are cut short displaying only 5 characters when imported by Donate Now Processing
Symptom
Combination prefixes are cut short displaying only 5 characters when imported by Donate Now Processing
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Paya Merchant Status Page
Symptom
If you are a Paya customer and are having issues with processing transactions you can check the Paya Status Page to determine if there is an outage or intermittent issues occuring.
Paya can be contacted at 877-470-4001 if you have any questions or need further assistance with payment processing
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Microsoft .NET Framework error received when selecting Bank/Credit Processing
Symptom
When attempting to launch Bank/Credit Processing or when attempting to Edit Credit Card information in Fundraising 50, a Microsoft .NET Framework dialogue box opens with this error message:
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Bank Credit Processing Error: Security Violation
Symptom
When running Bank/Credit Processing and selecting Credit Card as the Payment type, an error is returned:
Security Violation
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DF-FR-26982-Not Processed Displays on Real-Time Split Gift Credit Card Transactions
Symptom
When a Split Gift credit card transaction is processed in Real-Time is processed through Fundraising 50, only one of the many transactions displays Processed. The other transactions display Not Processed.
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