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Vendor ID’s not Available in Display Vendor Balances
Symptom
1. When you go to Activities>Accounts Payable>Display Vendor Balances there is nothing in the Vendor ID drop down and you are unable to type anything in the field.
2. When you go to Maintain>Vendors>Select a Vendor>Click the Display Balances Icon you receive the error “Vendor ID is required.”
Product Line
RemoteApp Disconnected
Symptom
When attempting to login to www.portal.mip.com the message:
RemoteApp Disconnected:
Your computer can’t connect to the remote computer because an error occurred on the remote computer that you want to connect to. Contact your network administrator for assistance.
Product Line
The session ID did not increment correctly
Symptom
I used the keyboard shortcut (Shift +), and the system assigned an unexpected session ID. How can I change this?
Product Line
Release of Password Authorization
Question: I have lost the password for User ID ADMIN. We have successfully upgraded, but can't unlock users or change rights assignments. Is there a default password set when the software is upgraded? If not, how can I get the Admin password reset?
Product Line
Windows Cannot Start The RemoteApp Program
Symptom
When launching MIP Fund Accounting, Fundraising 50, DrillPoint, Human Resources (HR), or Microix/Workflow Modules, a message is returned stating:
Windows cannot start the RemoteApp program.
The following RemoteApp program is not in the list of authorized programs:
<program name>
For Assistance, contact your system administrator
Product Line
How to address common MIP Workstation Setting change issues
Symptom
Symptom 1: Cannot press Enter to move between fields
Symptom 2: Offsets are not applying when I save
Symptom 3: Recurring entries pop up every time I open MIP
Symptom 4: Save Form Layout settings so the size and/or position of a form or the width or order of columns on forms is kept if they are adjusted and then closed/reopened
Symptom 5: Maximize the Records Per Page on forms
Symptom 6: Highlight Required Fields, to show what information is required on forms
Product Line
Hosted RDP connects and then the App closes immediately
Symptom
After successfully logging into the Customer Portal (portal.mip.com), the user clicks on an icon to launch an application. The application opens – but then immediately closes. The application is running on the remote server, but it is inaccessible on the local computer.
This can affect MIP Classic, WorkFlow Modules, and DrillPoint.
Product Line
Going to Help>View Help in classic MIP results in error
Symptom
Going to Help > View Help in the classic MIP results in the following error.
Product Line
Clearing Activity that is Locked
Symptom
Unable to do an operation because the screen is locked by the current user or another user.
Product Line
An Error Occurred Processing Your Request from www.portal.mip.com
Symptom
An Error Occurred Processing Your Request when trying to access www.portal.mip.com
Product Line
DF-FA-030469-Navigtor Links for Help Checklists and FAQ are broken
Symptom
Error ‘The requested content does not exist. HttpStatusCode: 404’ displays when accessing ‘Checklists’ or ‘FAQ’ in the navigators ‘Help and Support’ section of MIP.
Product Line
DF-FA-030330- Unable to open End-User License Agreement
Symptom
Receive message “Adobe Acrobat Reader is not installed” when attempting to open the End-User License Agreement found in Help>About MIP.
Product Line
DF-FA-030472-Changes to a COA code not written to the Audit Log
Symptom
Changes made to the status of a ‘Chart of Account’ Code is not written to the Organization Audit Log.
Product Line