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SCR – Unable to Find Printers in Printer Menu in the Private Cloud
Symptom
When using Google Chrome or Mozilla Firefox and accessing Fundraising 50 in the Private Cloud, printers are not accessible.
Product Line
DF-FR-23270-Adding Sticky Note Closes Recurring Gift Plans
Symptom
Add Caddy item is available on Recurring Gift Plan transactions imported from Fundraising Online. When the Sticky Note is added, the plan is set to a Status of Closed.
Product Line
DF-FR-23298-Unable to export Sticky Notes that exist on Custom View cards 1-4
Symptom
Caddy item fields are missing from merge setup in custom reports for Custom View cards 1-4. Unable to report on Sticky Notes, Dots, or Paperclips that exist on Custom View cards 1-4.
Product Line
DF-FR-23310-Database Performance Slow or Nonresponsive
Symptom
When running a query, the database is slow to return results or the system times out and shuts down.
Product Line
SCR – Multiple Names Appear in Browse List for Same ID Number
Symptom
Symptom: When I search for a name, multiple names associated with the same ID Number are returned in the browse list and I cannot delete the duplicated record.
Product Line
DF-FR-21332-Guest Card Prints Only Headers
Symptom
Print Preview of Guest tab only returns the header rows. The Guest Names and Guest of columns are blank. Printing to printer also returns only column headers
Product Line
DF-FR-21345-Blank Rows appear in Abila Fundraising Online import when more than one multiple registration is Available to Import
Symptom
When Fundraising 50 is importing Multiple Registration forms containing multiple form responses blank bows are displayed on the View File tab. When the import is validated the blank rows are returned as errors
Product Line
DF-FR-21346-Duplicate transactions import when a multiple registration form is Available to Import in Abila Fundraising Online Processing
Symptom
Duplicate transactions are created when the Fundraising Online form is setup for Multiple Registrations
Product Line
Unable to Export from FR50 in Abila Private Cloud
Symptom
Attempting to export a report to excel/csv/file and getting error message that they are unable to create the export file.
Product Line
DF-FR-21428-Web address on basic card with HTTPS
Symptom
Adding https:// in Fundraising 50 makes the website not found, even though it is in the full website name when you type in a browser. www.abilaonline.com equals https://www.abilaonline.com
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DF-FR-21519-Document Field Contains Extra Leading Backslashes
Symptom
When adding a properly configured UNC path to the Document field on the Correspondence Contact card the system is adding two additional backslashes to the path.
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DF-21412-Total Outstanding Balance as of…Totals All Open Balances
Symptom
On the Donor Statement Report, Total Outstanding Balance as of…totals all open Pledges in a Donors record when one of the Pledges in the Gift Date range does not have a Pledge Schedule
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DF-FR-21583-Number of Volunteer Assignments Incorrectly Calculated
Symptom
The # of Volunteer Assignments column on the Volunteer Assignment Summary report is incorrectly calculated when the query multiple Assignment criteria selected. When the Assignment criteria is run with the Operator Equal To the # of Volunteers Assigned Totals correctly.
Product Line
DF-FR-21612-Equals to Operator Returns Incorrect Results
Symptom
When the Operator Equals to is used in the Gift Acknowledgement report the incorrect results are returned
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DF-FR-20816-Soft Credit Amount Displays a Rounded Amount Rather Than Exact Amount
Symptom
The Amount field in the Soft Credits For This Gift window displays a rounded amount rather than the exact amount displayed on the Gift card.
Product Line
DF-FR-20831-Number-Outlook Failed-Unable to use Outlook
Symptom
The message ‘Outlook Failed. Unable to use Outlook. Make sure it is running and you have setup your profile.’ is returned.
Product Line
DF-FR-20852-SQLSTATE=37000 Incorrect syntax near the keyword ‘case’
Symptom
When running One Receipt per Gift and attempting to Reprint, Reissue, or Voiding Receipts the message “Select Error: SQLSTATE = 37000 [Microsoft][ODBC SQL Server Driver][SQL Server] Incorrect syntax near the keyword ‘case’ is returned.
Product Line
DF-FR-20844-Unable to use Outlook Make sure it is running and you have setup your profile
Symptom
When the Outlook button is selected on the Ticker the message Unable to use Outlook. Make sure it is running and you have setup your profile' is returned.
The items from FR50 appear in Tasks but not in the Calendar
Product Line
DF-FR-20874-Split Total is missing in export file for Gift Acknowledgment report
Symptom
Gift Acknowledgment report returns a row for each split gift amount created; but without ‘Split Total’, negates the option to generate a single letter based on full amount donated.
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DF-FR-20896-Saved Query containing “Date Closed is blank” returns error in Write Off Open Pledges Utility
Symptom
Use of field ‘Date Closed’ in saved query returns error:
"Closed Pledges: An error occurred while trying to find the open pledges. Please check the query that you are using."
Product Line
DF-FR-20940-Print Card feature does not print all text from Note Card
Symptom
Note Card does not print full text when Print Card is selected
Product Line