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MIP Cloud - MIP Private Cloud Getting Disconnected or Timing Out
Symptom
My connection to the MIP Private Cloud gets disconnected or dropped either randomly or after a short period of time. This disconnection is not associated with a specific action in the software.
Product Line
DF-FA-030342-Budget Transactions Posted in Modern Leave Duplicates in an Unposted State
Symptom
Posting Budget transactions in MIP Modern leaves a duplicate unposted session.
Product Line
DF-FA-030348-Web User Interface-Status filter under Employee Information is case sensitive in MIP
Symptom
When using the filter for ‘Status’ in MIP Modern under Employee Information, the filter is case sensitive requiring a capital A for ‘Active’.
Product Line
DF-FA-030347-Web User Interface-MIP Modern - Export to Excel Dropping Report Header
Symptom
After running the Statement of Revenue and Expenditures and exporting to Excel in MIP Cloud, the report header is removed (Organization name, report name and the From and Through dates).
Product Line
DF-FA-Web User Interface-030262-MIP Modern-User unable to see rights to be granted to bank feed
Symptom
Unable to see or setup rights to connect to financial institution. Cannot use Bank Feed.
Product Line
DF-FA-Web User Interface-27289- MIP Modern ‘locks up’ when a bad check format is used
Symptom
MIP Modern is not displaying an error message when a bad format is encountered and appears to ‘lock up’.
Product Line
‘NpsAc32 (Not Responding)’ error when trying to email reports in the portal.mip.com hosted environment
Symptom
When in portal.mip.com and using MIP Fund Accounting, opening a report and clicking the email button/icon (or PDF Icon) at the top of the screen, an error message of "NpsAc32 (Not Responding)" is displayed. Cancel crashes the program. The issue does not occur for all customers, nor does it occur consistently.
Product Line
Cannot Print from Brother Printers in portal.mip.com
Symptom
When logged into portal.mip.com and trying to print to Brother printers does not produce any results or does not work.
Product Line
DF-FA-030351-Web User Interface- MIP Modern- Driver’s License information not retained
Symptom
Driver’s License information entered in MIP Classic, on an employee record, does not match what is shown in MIP Cloud.
Product Line
An Error Occurred Processing Your Request from www.portal.mip.com
Symptom
An Error Occurred Processing Your Request when trying to access www.portal.mip.com
Product Line
Connection fails to complete when attempting to login to MIP through portal.mip.com on a Windows 11 machine
Symptom
IMPORTANT DISCLAIMER: We are providing the information in this article as a courtesy to our MIP Abila Online customers. Assistance with troubleshooting Microsoft Windows Operating Systems falls outside the scope of your MIP Maintenance and Support Agreement.
After applying a windows update to a computer running Microsoft Windows 11, the RDP connection to abilaonline appears to connect but never moves beyond “Configuring remote session” requiring the user to use Task Manager to end the mstsc.exe to close the window.
Product Line
Printer(s) missing from portal.mip.com
Symptom
When logged into portal.mip.com and trying to set a default printer or trying to print, displays none of your local printers or is missing some printers.
Product Line
MIP Icon is missing after logging into portal.mip.com
Symptom
After logging into portal.mip.com the MIP Icon/tile is missing.
Product Line
Local Printers Not Displaying in portal.mip.com
Symptom
When you are logged into the portal.mip.com hosted environment, in your desired product, you cannot see your local printers.
Product Line