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DF-FR-23818-Fundraising 50 users receive "Connection to Abila Fundraising Online failed" when running Abila Fundraising Online process to import transactions
Symptom
When selecting Abila Fundraising 50 Online import button on the Navigator, the message
Abila Fundraising Online:
Connection to Abila Fundraising Online failed. Please refer to your online help for more information
Unable to connect (112)
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SCR: Our system is having difficulties processing your card
Symptom
When attempting to process a transaction the message ‘Our system is having difficulties processing your card’ is returned.When attempting to process a transaction the message ‘Our system is having difficulties processing your card’ is returned.
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FAQ - Can Credit Card Readers Link to Fundraising Online
Symptom
Does Fundraising Online have the ability to link to credit card readers and/or scanners?
Unfortunately, not at this time.
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When selecting to preview a form within AFO, the login page opens instead of the form preview.
Symptom
When selecting to preview a form within AFO, the login page opens instead of the form preview.
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SCR – Calculated Fee Amount in Installment or Ongoing Transaction Did Not Import into Fundraising 50
Symptom
The Calculated Fee amount associated with an Installment or Ongoing Transaction did not import into Fundraising 50
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SCR-Failure VM
Symptom
When attempting to process a credit card the message 'Gateway_Reported_Error: Failure_VM' is returned
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SCR – Your Card Was Declined: Please Check The Expiration Date
Symptom
Symptom: When processing a transaction, the message ‘Your card was declined: please check the expiration date’ is returned
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FAQ – Allowing Fundraiser Goal Personalization
Symptom
How to allow the Fundraiser to establish goals for the Fundraiser to select and/or allow the Fundraiser to set their own goal.
- Select the appropriate Fundraising Campaign
- Select Widgets
- Commitment Center Widgets>center hyperlink
- Goal Personalization>Edit
- Allow Changes>Yes
- Goal Choices>Add Choice
- Enter the number of choices you would like the Fundraiser to select from
- In the Fundraiser Commitment Center select Edit
- The Fundraiser will be able to select from one of the available Goals, including Custom Goal.
- Select Save to save the updated Goal. Both the Fundraiser Center and the Fundraisers Status widget will display the goal selected by the Fundraiser.
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