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DF-FA-19172-Attachments Icon Not Enabled for Attachments Brought in via Microix
Symptom
Microix Information is written directly to MIP tables with linked attachment information but the attachment icon is disabled in the transaction screen.
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Cryptolocker - Diagnosing and Recovering from an Attack (SQL Connection Error manifestation)
Symptom
NOTE: This article deals with computer viruses/malware. As they are constantly evolving and changing, this information is subject to change or may be out of date.
This information is provided as a guide for dealing with common scenarios we have seen, but your situation may differ. The diagnosis, removal and recovery from a malware attack is outside the scope of MIP support.
Cryptolocker is a computer virus that is usually spread through infected Email attachments. When it is activated it will go through the infected system and encrypt files it deems valuable. This will make those files inaccessible. Users usually get a warning that unless they pay a ransom their files will be deleted after a certain time.
How do I know if I have been affected by Cryptolocker?
Getting the ransom screen is a sure sign that you have been infected. But that doesn’t always happen. Within MIP the problem first manifests itself as some type of SQL connection error.
There could be a number of things not virus related that can cause this error message.
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Unable to Edit Financial Statement Formats
Symptom
When you try to edit a financial statement format, nothing happens after clicking on the Create Outline tab
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Failed to upgrade from 2013.3-2013.4
Symptom
**Internal Only**
I have installed 2013.4 and when I upgrade the database I receive a failure from 2013.3 to 2013.4.
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Database fails to upgrade to 2013.4 on a second attempt
Symptom
If the database fails to upgrade to 2013.4 on the first attempt for any reason (e.g.: lack of free disk space on server or log file growth has been restricted), it will not upgrade successfully on a second attempt after fixed the original issue
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Refresh on screen happens several times before screen stabilizes
Symptom
Any menu in Sage 100 Fund Accounting screen flashes multiple times before rendering page.
Product Line
Unable to email reports using Office 2010 32-bit
Symptom
After running report to screen and clicking Email button, receive NPSAC32.exe not responding message.
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