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Release of Password Authorization
Question: I have lost the password for User ID ADMIN. We have successfully upgraded, but can't unlock users or change rights assignments. Is there a default password set when the software is upgraded? If not, how can I get the Admin password reset?
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Login Attempt Failed using RDP Access after Azure Migration
Symptom
After my Organization was migrated to the Azure server when I try to log in I get a Login Attempted failed message when using a username and password that previously worked.
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Windows Cannot Start The RemoteApp Program
Symptom
When launching MIP Fund Accounting, Fundraising 50, DrillPoint, Human Resources (HR), or Microix/Workflow Modules, a message is returned stating:
Windows cannot start the RemoteApp program.
The following RemoteApp program is not in the list of authorized programs:
<program name>
For Assistance, contact your system administrator
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How to address common MIP Workstation Setting change issues
Symptom
Symptom 1: Cannot press Enter to move between fields
Symptom 2: Offsets are not applying when I save
Symptom 3: Recurring entries pop up every time I open MIP
Symptom 4: Save Form Layout settings so the size and/or position of a form or the width or order of columns on forms is kept if they are adjusted and then closed/reopened
Symptom 5: Maximize the Records Per Page on forms
Symptom 6: Highlight Required Fields, to show what information is required on forms
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Hosted RDP connects and then the App closes immediately
Symptom
After successfully logging into the Customer Portal (portal.mip.com), the user clicks on an icon to launch an application. The application opens – but then immediately closes. The application is running on the remote server, but it is inaccessible on the local computer.
This can affect MIP Classic, WorkFlow Modules, and DrillPoint.
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Going to Help>View Help in classic MIP results in error
Symptom
Going to Help > View Help in the classic MIP results in the following error.
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An Error 403 Forbidden Occurred logging into www.portal.mip.com
Symptom
An Error 403 Forbidden Occurred when trying to access www.portal.mip.com
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DF-FA-030387-Web User Interface – Session expired
Symptom
When actively working in MIP Cloud there are intermittent connection issues with user being returned to the login screen.
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Unable to login to MIP Modern
Symptom
Unable to complete the login to MIP Modern. The product spins
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Clearing Activity that is Locked
Symptom
Unable to do an operation because the screen is locked by the current user or another user.
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An Error Occurred Processing Your Request from www.portal.mip.com
Symptom
An Error Occurred Processing Your Request when trying to access www.portal.mip.com
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