SMTP Failure : Net_io_connectionclosed
We are providing the information in this article as a courtesy to our MIP customers. Assistance with troubleshooting of your Office365 Exchange email settings falls outside of the scope of your MIP Maintenance and Support Agreement.
Customers using Office365 Exchange email can experience this error message when sending email in MIP.
The system has detected a connectivity issue that affects the ability to send emails.
Failure sending mail. Unable to read data from transport connection:net_io_connectionclosed.
DF-FA-Web User Interface-030002-MIP Modern-missing button to export the Import Error Log/Unable to print errors
If errors are produced when importing into MIP Modern, the message indicates that the user will be able to download the error file, but in some cases, there is no error file and there is ability to print the list of errors.
DF-FA-030249-Payroll Transfer Process Fails when transferred in Summary: “The Net of the cash detail transaction lines of $xxxx.xx does not equal the document amount of $xxxx.xx”.
When attempting to Transfer Payroll in Summary, an error is produced stating the amount of the document does not equal the net of the cash transaction lines, preventing transfer.
DF-FA-030251-Unable to save the ACH – An invalid path or filename has been selected
When trying to save the ACH file an error is generated that the path is incorrect or the name that displays is the last ‘used’ file name.
DF-FA-Web User Interface-030254-Display Issues Creating a Totaling Section on Financial Statement Format in MIP Modern
In MIP Modern when setting up a ‘Total Section’ in a financial statement format, no titles display.
DF-FA-030253-Web User Interface-‘Send’ is grayed out when attempting to resend email voucher
In MIP Modern the option to resend the email voucher is not available if the employee has multiple email addresses setup.