Answer: 



How Do I Update My Primary Contact or Contact List?


Instructions for Customers or these types of Partners

  • AMC's
  • Product or Tech Partners
  • Referral Partners
  • Implementation Partners
  • NFE or Memberfuse Partners
 

To update your Primary Contact, make adjustments to your contact list, or update your own contact information that displays in the User Forum, choose of of the methods below:

  • Contact Community Brands - Support Triage

  • For netFORUM Enterprise or Memberfuse, contact your Customer Account Manager directly or from 855-283-2872 press 2 for Sales.

  • For all other products, you may contact your Customer Account Manager @ 800-811-0961 (press 1 for Current Customer, press 1 for Sales, and then press the option for your Account Manager (CAM) team)

  • Access Support thru Chat (click 'Chat Now" and select the option for Community/KB/Support Portal from the product menu), or log a web case from the Support Center  (click 'Contact Support' and select Support Portal as the product for assistance.)

 

To update your communication opt-out preferences or newsletter subscriptions, visit our Subscription Center and follow the on-screen prompts.

If you need to update your email address on file with Community Brands, please see KB 14546 for instructions.

 

Business Partners

Full Business Partners can update their contact information, contact list, or add additional staff to the Support and Training resources by following one of the following options:

  • Contact Community Brands - Support Triage

  • Email  your update or addition request to the Online Partner Center

  • Access Support thru Chat (click 'Chat Now" and select the option for Community/KB/Support Portal from the product menu), or log a web case from the NetSuite Partner Portal

  • Contact your Partner Advocate or assigned CAM at 800-811-0961 (press 1 for 'current customer,' press 2 for sales, then press the option for the Customer Account Management (CAM) team)


If you need to update your email address on file with Community Brands, please see KB 14546 for instructions.





 

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