DF-FA-27186-Web User Interface– Internal Server Error when saving transactions that take more than 20 minutes to enter

Submitted by Stacie_Ray on
Symptom

In Modern Web UI, User enters/creates a transaction session with multiple lines in a document that can take more than 30 minutes to type in.  When done, the user clicks Save, the user gets Internal Server Error, is forced to have to log back into Modern UI and all data is lost.

  1. User gets an Internal Server Error with a code number when saving a transaction that has been open and editing for more than 30 minutes.

  2. The transaction is not saved, and all data is lost.

  3. Transactions include Journal Vouchers, Bank Conciliation, and reports.

  4. The user must save the data entered about every 10-15 minutes > re-open the session and continue.  This becomes a repeat process until all transaction lines are entered.