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Unable to get Exclusive Use in the Multi-Tenant Hosted System.
Symptom
I am on the Abila Multi-Tenant Hosted system and attempting a process that requires exclusive use of the database and getting an error that I cannot get exclusive use of the database. These are process such as:
Closing the fiscal year
Adding a module
Adding a UDF
Product Line
Error ‘The activation code is invalid. Enter a valid activation code.’ Launching MIP Workstation
Symptom
Logging into MIP workstation and the error below opens before the MIP login window opens after sudden loss of power.

Product Line
Error: Rate Type: DSR is Invalid.
Symptom
Selecting an unposted session and clicking Start prompts the error “Rate Type: DSR is Invalid.”

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Not Receiving Password Reset Emails for AWS
Symptom
Customers are reporting that they are not receiving the password reset emails being sent after requesting a password reset from their dedicated cloud portal page.
Product Line
Advanced Organization Audit does not allow saving of changes to Group Rights
Symptom
Unable to save changes after edits to Group rights when User Organization Security is setup on Advanced Organization Audit
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Close Fiscal Year Error
Symptom
When trying to close the Fiscal Year, you receive the following error message:

Product Line
The option of ‘Daily Reminder of Requisitions’ is an available choice even if Full SQL/Database Mail isn’t installed and configured
Symptom
Help states that the ‘Daily Reminder of Requisitions that require Approval’ is ‘only available if the SQL/Database Mail Requisition E-mail option is selected on Administration>Organization>Set Up Modules>Electronic Requisitions and a SQL or Database Mail configuration is set up on your machine.” When accessing Security>Set Up Requisitions Users>E-mail the ‘Daily Reminder of Requisitions that Require Approval’ is correctly grayed out. However, when accessing Admin>Options>User Preferences the options is available to be checked.
Product Line
Default Table Structure does not give correct information
Symptom
The default table structure is incorrect. It is supposed to give the “default” value that you would get if you are creating a new org. These values are not current or updated properly. For example the Vendor Name is listed as 60 characters when it is actually 30.
Product Line
SMTP Custom Credentials user ID limited to 30 characters
Symptom
I am setting up my SMTP information and I cannot type in my user ID for Custom Credentials. It is limiting me to 30 characters, but my email address is longer than that. What do I do?
Product Line
Seats or Logins are not being released when exiting software in 14.x
Symptom
When logging out of MIP in v14.x, seats or logins are not being released. The system thinks the user is still logged in and it is counting against the number of available logins. The program may have exited but if you look in task manager the process (usually NPSAC32, NPSPR32, NPSAD32)
Product Line
Unknown Connectivity Issues in version 14.x
Symptom
User is experiencing new connectivity problems in 14.x.
Product Line