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Unable to Edit Financial Statement Formats
Symptom
When you try to edit a financial statement format, nothing happens after clicking on the Create Outline tab
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SCR: Unable to connect to SQL Server: “\1190015-(servername)”
Symptom
When attempting to login to Fundraising 50 the following message is returned:
Unable to connect to SQL Server: “\1190015(servername)”
Please verify that SQL Server “\1190015-servername” is running ad the SQL Browser Service is Started
Execute with results failed for Database ‘master’
An Exception occurred while executing Trans-SQL statement or batch.
Invalid object name ‘(tenant name)_Sys.dbo.tblSysinfo
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Failed to upgrade from 2013.3-2013.4
Symptom
**Internal Only**
I have installed 2013.4 and when I upgrade the database I receive a failure from 2013.3 to 2013.4.
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Database fails to upgrade to 2013.4 on a second attempt
Symptom
If the database fails to upgrade to 2013.4 on the first attempt for any reason (e.g.: lack of free disk space on server or log file growth has been restricted), it will not upgrade successfully on a second attempt after fixed the original issue
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Unable to email reports using Office 2010 32-bit
Symptom
After running report to screen and clicking Email button, receive NPSAC32.exe not responding message.
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Creating Backup Through Application Fails after some percentage
Symptom
When trying to create a backup in MIP Fund Accounting the following message displays.
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SQL server fails to start on a MS Windows 11 computer (or after updating a Windows 10 OS to a Windows 11 OS)
Symptom
IMPORTANT DISCLAIMER: We are providing the information in this article as a courtesy to our MIP customers. Assistance with troubleshooting Microsoft Windows Operating Systems and Microsoft SQL server falls outside the scope of your MIP Maintenance and Support Agreement.
SQL Server 2019, SQL Server 2017, or SQL Server 2016 has been successfully installed on a Windows 11 device or the operating system was successfully upgraded to Windows 11. However, when attempting to start the SQL Server service for 2019, 2017, or 2016 the service fails to start
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Error 27502: Could not connect to Microsoft SQL Server
Symptom
During an install of Abila MIP Fund Accounting, the following error message appears:
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Fund Accounting very slow to log in
Symptom
After moving MIP to a new server, it takes several minutes to log into the software
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‘NpsAc32 (Not Responding)’ error when trying to email reports in the portal.mip.com hosted environment
Symptom
When in portal.mip.com and using MIP Fund Accounting, opening a report and clicking the email button/icon (or PDF Icon) at the top of the screen, an error message of "NpsAc32 (Not Responding)" is displayed. Cancel crashes the program. The issue does not occur for all customers, nor does it occur consistently.
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MIP Fund Accounting screen draws improperly
Symptom
Unable to view Session ID field on transfer to accounting screen, unable to use Copy Posted Document or Reverse Posted Document menu, or on the login screen, the Organization field is above the User Information fields
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SCR - MIP Cloud Screen Appears Blank After MFA Code Is Entered
Symptom
After entering the MFA Code in MIP Cloud the screen appears blank
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'RemoteApp Error' Error When Logging Into Classic
Symptom
MT Hosting user can log into portal.mip.com but receives an error after starting the RDP process.
Windows cannot start the RemoteApp program.
The following Remote App program is not in the list of authorized programs:
MIP Fund Accounting(MFA)
For assistance, contact your system administrator
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