When doing a payroll for Direct Deposit Employees, voucher formats are not available on the dropdown and the system is wanting to print a check.
The print run is generating a pre-note or an employee is not set up for Direct Deposit. It will print checks first, after all checks have printed it will print vouchers.
A pre-note is where the system prints a check instead of a voucher and in the Direct Deposit ACH file it creates a $0 entry for testing.
This checks then vouchers printing happens when one or more employees have on one more of the following conditions.
Employee is not set up for Direct Deposit (usually new employees).
Employee has had a change to their direct deposit setup (change in account type/routing number etc.) and pre-note was not disabled.
Less than 2 banking days have passed since the ACH file was created (not since the check was cut) with a pre-note and the employee who received the pre-note is also on this check run.
Changes were made to the EFT module setup at the organization level and not all employees are flagged to disable pre-note.
Override direct deposit was selected when choosing processing groups to print. If this is the case do not check this box.
Determine which of the above causes is the issue and correct it.
The easiest way to do this is to go to Reports>Payroll>Lists>Employee Information
Create a new report with the following Content:
On the filter tab filter to Active Employees.
If you are printing for just one processing group, you may wish to filter for that processing group code as well.
Print to screen. This will give a list of all active employees, their status for direct deposit and pre-notes.
Look for employees who are not setup for direct deposit and who do not have disable pre-note.
Among that group of employees look to see if the pre-note is sent and when the voucher will be available.
Once you have found a likely employee you can do the following to prevent them from creating a prenote:
1 – Go to Maintain>Payroll>Employee Information and the Direct Deposit Tab.
2 – You will notice that Disable Direct Deposit Is grayed out. Make a change to the direct deposit information (add something to an account number). Doing this will allow you to Click the Disable Pre-note. Then change the account number back. Then click save.
If you rerun the report, you will see that pre-notes have been disabled.
Repeat this process for any employees with that issue.
When you print you should get a Print Load Vouchers Window and be selecting a voucher format.