Answer: 


 

NetForum Enterprise

NetFORUM Enterprise Support Portal = https://nfesupport.zendesk.com/

To log a case online, log in and click the 'Submit a Request' link at the top.

Previous case history can be accessed from the  "My Legacy Cases" tab on the Requests page

NetFORUM Enterprise Support email = support@nfesupport.zendesk.com.

NetForum Pro

netFORUM Pro Support Portal = https://netforumpro.zendesk.com/

To log a case online, log in and click the 'Submit a Request' link at the top.
Previous case history can be accessed from the  "My Legacy Cases" tab on the Requests page

netFORUM Pro Support email = support@netforumpro.zendesk.com.


Memberfuse or Support Center Cases for Connected Resources

Connected resources are the Enterprise Wiki, User Community, Community Brands University, and the Knowledgebase. 
For anything else, you should log a ticket from the applicable Zendesk help center for Product assistance.

Steps:
Log in to the portal from the Support Center landing page and click 'Contact Support'.
1. Fill in the subject of your case
2. Choose the Support Product  <--Memberfuse or Support Portal only!

Once you choose  MEMBERFUSE, other required fields will appear.
3. Select the Support Product Type that best fits the nature of your case.
4. Select the Product Application from the list for your issue or question. NOTE: The list can only display 20 items per page so if your item does not show up, click the list, type your option in the search box, and switch pages as applicable or use the type-ahead feature and start typing your option in the field. If it is an available option, it will display to select or should display any items similar to choose from.
5. If you need to add CC email addresses, this is done in the Email(s) field by separating the additional email addresses from the default with a comma.
6. You can fill in the steps to recreate but it is not a required field.
7. Scroll down to the Interactions section and enter your message to the support team in the Message box.
8. Click 'Submit' to send the case to the queue.

Once you have saved your case on the Support Center, you can add attachments with the "ExtendFiles" section of the case form.

If you select the Support Portal option as the 'product' you just add notes in the "Message" field to explain your need/question/request there and Save.

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Article Type: 
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Product Line: 
Miscellaneous
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